Senior Customer Engineer: Enterprise Pre & Post Sales Remote

Pendo; New York (NY); A distancia; USD 193.000 - 242.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Strong US benefits

401(k) match

Equity

Flexible time off

Descripción de la vacante

Pendo is seeking a Senior Customer Engineer to lead complex enterprise deployments, drive adoption, and partner closely with Account Directors across an East Coast territory. This remote role emphasizes strategic advisory and hands-on technical leadership to deliver value for customers from onboarding through expansion.

You’ll own high-stakes implementations, develop repeatable playbooks, and mentor other engineers while leveraging AI tools to accelerate content creation and problem solving.

Formación

• 5–8 years in a customer-facing technical role.
• Hands-on web tech: HTML, CSS, JavaScript, REST APIs.
• Experience managing strategic Enterprise accounts with exec stakeholders.
• Ability to solve ambiguous problems with multiple variables and tradeoffs.
• Experience linking technical work to business outcomes (retention, expansion, ROI).
• Hands-on use of AI tools integrated into day-to-day work.
• Mentoring or coaching junior technical team members.

Responsabilidades

• Lead pre-sales motions with Account Directors, delivering tailored demos and guiding technical evaluations.
• Own onboarding for strategic customers, including planning, integrations, and training.
• Identify opportunities to expand adoption across features and products.
• Act as escalation point for complex technical challenges.
• Build playbooks and coach peers to raise team capability.
• Assess account health and drive measurable outcomes across your portfolio.

Conocimientos

Customer-facing tech role

AI tools usage

Strategic advisory

Mentoring juniors

Pre-sales and demos

Descripción del empleo

Pendo is seeking a Senior Customer Engineer to lead complex enterprise deployments, drive adoption, and partner closely with Account Directors across an East Coast territory. This remote role emphasizes strategic advisory and hands-on technical leadership to deliver value for customers from onboarding through expansion.

You’ll own high-stakes implementations, develop repeatable playbooks, and mentor other engineers while leveraging AI tools to accelerate content creation and problem solving.