Senior Customer Engineer (Fully Remote)

Pendo; United States; Remote; USD 193,000 - 242,000; Full time

Benefits offered by this job

Employer benefits

401(k) match

Equity

Flexible time off

Job summary

Pendo is seeking a proactive customer-facing professional to drive growth with strategic customers in the United States. You will partner with Account Directors on pre-sales motions to acquire and expand customers, while leading onboarding including planning, implementation, integrations, and training.

Ideal candidates have 5-8 years in technical customer-facing roles and hands-on experience with web technologies, and you are genuinely AI-curious, using AI tools to accelerate work and identify

Qualifications

• 5-8 years in customer-facing technical roles and deep hands-on experience with web technologies.
• You're AI-curious and use AI tools to accelerate your work.
• You're a builder, not a maintainer, energized by defining new paths.

Responsibilities

• Partner with Account Directors on pre-sales motions for new customer acquisition and expansion.
• Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
• Identify expansion opportunities across underutilized features and untapped products.

Skills

Pre-sales collaboration

Onboarding leadership

Opportunity identification

Web technologies

AI tools

Tools

APIs

Integrations

Job description

• Partner with Account Directors on pre-sales motions for new customer acquisition and expansion.
• Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
• Identify expansion opportunities across underutilized features and untapped products.

Who You Are:

• You're a builder, not a maintainer, energized by defining new paths.
• You're genuinely AI-curious and use AI tools to accelerate your work.
• You have 5-8 years in customer-facing technical roles and deep hands-on experience with web technologies.

About Pendo:

• Founded in 2013 by former product managers, Pendo's mission is to improve society's experience with software.
• Pendo is one of the fastest-growing startups, supported by top-tier investors.
• Core values include Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
• OTE range $193,393 - $241,742 with 70/30 split.
• Includes employer-heavy coverage, strong 401(k) match, equity, and flexible time off.

Pendo

Pendo was founded in 2013 by former product managers to help companies understand and improve their software. It is a fast-growing startup supported by top investors like Battery Ventures and Salesforce Ventures, with a culture that values bias to act and team collaboration.