Strategic CSM II — Government SaaS, Renewals & Growth

OpenGov Inc.; Boston (MA); Vor Ort; USD 80.000 - 90.000; Vollzeit

Benefits dieser Stelle

Healthcare options

Flexible vacation

401(k) with company match

Paid parental leave

Wellness stipends

HSA contributions

Professional development

Weekly catered lunches

Zusammenfassung

OpenGov Inc. seeks a Customer Success Manager II in Boston to own a portfolio of about 80 public-sector customers, driving adoption, retention, and expansions.

This is a proactive, quota-driven role that rewards organization, relationship-building, and data-driven success metrics. You'll lead end-to-end lifecycle management, conduct regular executive business reviews, and partner with Product and Engineering to align OpenGov's solutions with evolving government goals.

Qualifikationen

• 1.5+ years in Customer Success or Account Management within SaaS.
• Experience managing a large book of business (50+ accounts).
• Comfort with budgets, renewal contracts, and objections.
• Analytical, data-driven with usage health scores.

Aufgaben

• Own end-to-end lifecycle for customers, proactive partnership.
• Identify at-risk accounts and execute renewal and retention plans.
• Manage renewal cycles and pursue expansion opportunities.
• Conduct regular executive business reviews (EBRs).
• Advocate for the voice of the customer with Product/Engineering.
• Contribute to playbook for churn prevention and onboarding.

Kenntnisse

SaaS experience

Account management

High-volume accounts

Commercial acumen

Analytical skills

GovTech

Jobbeschreibung

OpenGov Inc. seeks a Customer Success Manager II in Boston to own a portfolio of about 80 public-sector customers, driving adoption, retention, and expansions.

This is a proactive, quota-driven role that rewards organization, relationship-building, and data-driven success metrics. You'll lead end-to-end lifecycle management, conduct regular executive business reviews, and partner with Product and Engineering to align OpenGov's solutions with evolving government goals.