Senior Enterprise CSM — NDR & Analytics Growth (Equity)

Sigma Computing; Northern (KY); Hybrid; USD 132,000 - 165,000; Full time

Benefits offered by this job

Equity

Flexible time off policy. Take the off

Paid bonding time for new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma Computing is seeking an Enterprise Customer Success Manager to drive strategic account management and retention for central US clients. You will leverage analytics expertise to maximize platform value, guide adoption, and identify growth opportunities within high-value accounts.

This role focuses on reducing churn, upselling and cross-selling, and advocating for product enhancements. You will design training and workshops to boost engagement while collaborating with product teams.

Qualifications

• Bachelor’s or Master’s degree in Business, Analytics, CS, or related field.
• 7+ years in customer success, account management, or consultative SaaS, analytics, or BI.
• Experience navigating complex enterprise sales with multiple priorities and stakeholders.
• Strong analytical skills with data-driven problem solving.
• Excellent communication and interpersonal skills, with trust-building and engagement.
• Experience focusing on net dollar retention and account growth.
• Startup experience preferred.

Responsibilities

• Strategic Account Management with high-value clients.
• Guide customers in optimizing Sigma Computing’s platform usage and insights.
• Develop and execute NDR growth strategies including upsell/cross-sell.
• Advocate for product enhancements and integrations to improve retention.
• Collaborate on success plans aligning capabilities with customer goals.
• Design and deliver training sessions, webinars, and workshops to boost adoption.

Skills

SQL

Data Visualization

Cloud Analytics Platforms

ETL

Analytical Thinking

Communication Skills

Account Management

Startup Experience

Education

Bachelor’s or Master’s degree in Business/Analytics/CS

Tools

Snowflake

Databricks

Redshift

BigQuery

Job description

Sigma Computing is seeking an Enterprise Customer Success Manager to drive strategic account management and retention for central US clients. You will leverage analytics expertise to maximize platform value, guide adoption, and identify growth opportunities within high-value accounts.

This role focuses on reducing churn, upselling and cross-selling, and advocating for product enhancements. You will design training and workshops to boost engagement while collaborating with product teams.