Senior Enterprise CSM: Analytics & Growth

Sigma; United States; On-site; USD 132,000 - 165,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time off policy

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma Computing is seeking a Customer Success Manager in the United States to steward strategic accounts, drive adoption, and maximize Net Dollar Retention. You will partner with customers to unlock analytics value, guide them through complex data landscapes, and advocate for product improvements that boost retention and expansion.

You should have 7+ years in customer success or related fields, strong SQL and BI tooling experience, and a track record of enterprise stakeholder management.

Qualifications

• 7+ years in a customer success, account management, or consultative role within SaaS/BI/analytics.
• Experience navigating complex enterprise sales with multiple stakeholders.
• Strong analytical skills with data-driven problem solving.
• Excellent communication and relationship-building abilities.
• Experience driving net dollar retention (NDR) growth.

Responsibilities

• Strategic Account Management: build and maintain relationships with decision-makers in high-value accounts.
• Analytics Expertise: guide customers in optimizing Sigma Computing’s platform and deriving insights.
• NDR Growth: identify upsell/cross-sell opportunities and reduce churn with proactive engagement.
• Customer Advocacy: liaison between customers and product team to drive satisfaction and retention.
• Success Plans: collaborate on plans aligning Sigma capabilities to customer goals.
• Educational Initiatives: design and deliver training sessions, webinars, and workshops.

Skills

Customer success

Account management

Consultative selling

SQL

Data visualization tools

Cloud analytics

Education

Bachelor’s or Master’s degree in Business/Analytics/CS

Tools

Snowflake

Databricks

Redshift

BigQuery

Job description

Sigma Computing is seeking a Customer Success Manager in the United States to steward strategic accounts, drive adoption, and maximize Net Dollar Retention. You will partner with customers to unlock analytics value, guide them through complex data landscapes, and advocate for product improvements that boost retention and expansion.

You should have 7+ years in customer success or related fields, strong SQL and BI tooling experience, and a track record of enterprise stakeholder management.