Enterprise Customer Success Manager - Spanish & Analytics

Sigma; New York (NY); On-site; USD 132,000 - 165,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time off policy

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma Computing seeks an Enterprise Customer Success Manager - East to drive strategic account management from our New York City office. Fluency in Spanish is required for business-level conversations with customers.

You will leverage analytics expertise to guide customers, identify upsell opportunities, and reduce churn while advocating for product improvements. Expect collaboration with product teams and delivery of training to expand adoption across high-value accounts.

Qualifications

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
• 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
• Fluent in Spanish, with the ability to conduct business-level conversations with customers.
• Working understanding of enterprise data architecture, including data lakes, data warehouses, and hybrid cloud environments.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery).
• ETL experience.
• Experience implementing production business intelligence solutions.
• Startup experience.

Responsibilities

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Skills

Strategic account management

Analytics expertise

NDR growth

Customer advocacy

Success plans

Educational initiatives

Communication skills

Spanish fluency

Enterprise data architecture

SQL and data visualization tools

Education

Bachelor’s or Master’s degree in Business/Analytics/CS

Tools

SQL

Data visualization tools

Cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery)

ETL

Job description

Sigma Computing seeks an Enterprise Customer Success Manager - East to drive strategic account management from our New York City office. Fluency in Spanish is required for business-level conversations with customers.

You will leverage analytics expertise to guide customers, identify upsell opportunities, and reduce churn while advocating for product improvements. Expect collaboration with product teams and delivery of training to expand adoption across high-value accounts.