Enterprise CSM — Analytics Growth Pro (NY)

Sigma; New York (NY); On-site; USD 132,000 - 165,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time off

Paid bonding time for new parents

Traditional 401k

Roth 401k

Commuter benefits

Lunch program

Dog friendly office

Job summary

Sigma Computing in the United States is seeking a Customer Success Manager to maximize value from our analytics platform and drive net dollar retention through strategic account management and growth initiatives.

You will guide customers on data-driven use of Sigma, develop success plans with stakeholders, and lead training to increase adoption and advocacy. This role demands enterprise experience and strong analytical skills.

Qualifications

• Bachelor’s or Master’s degree in Business, Analytics, CS, or related field.
• 7+ years in customer success, account management, or consultative roles in SaaS/BI.
• Experience navigating complex enterprise sales with multiple stakeholders.
• Strong data-driven problem solving and analytical skills.
• Excellent communication and relationship-building abilities.
• Demonstrated ability to grow customer accounts with focus on NDR.
• Experience with SQL, data visualization tools, and cloud BI platforms is a strong plus.
• ETL experience and production BI implementation background.
• Startup experience is preferred.

Responsibilities

• Strategic Account Management: build relationships with decision-makers in high-value accounts.
• Analytics Expertise: guide customers in optimizing Sigma Computing's platform and deriving insights.
• NDR Growth: identify upsell/cross-sell opportunities and reduce churn via proactive engagement.
• Customer Advocacy: bridge customers with product, advocate for features and integrations.
• Success Plans: co-create plans aligning Sigma capabilities with business goals.
• Educational Initiatives: deliver training sessions, webinars, and workshops.

Skills

Customer success

Account management

Analytics

SQL

Data visualization

Stakeholder management

Communication

Problem solving

Education

Bachelor’s or Master’s degree in Business, Analytics, CS, or related field

Tools

Snowflake

Databricks

Redshift

BigQuery

Job description

Sigma Computing in the United States is seeking a Customer Success Manager to maximize value from our analytics platform and drive net dollar retention through strategic account management and growth initiatives.

You will guide customers on data-driven use of Sigma, develop success plans with stakeholders, and lead training to increase adoption and advocacy. This role demands enterprise experience and strong analytical skills.