Enterprise CSM: NDR Growth & Analytics Specialist

Sigma Computing; New York (NY); On-site; USD 132,000 - 165,000; Full time

Benefits offered by this job

Equity

Flexible time off policy

Paid bonding time for new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma Computing in New York is seeking an Enterprise Customer Success Manager to drive strategic account management and maximize Net Dollar Retention for our analytics platform. You will build trusted relationships with decision-makers at high-value customers and coordinate cross-functional teams to ensure successful adoption and value realization.

You will guide customers using SQL, data visualization, and cloud analytics, deliver training sessions and success plans, identify upsell

Qualifications

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
• 7+ years in a customer success, account management, or consultative role within SaaS/analytics/BI.
• Experience navigating complex enterprise sales with multiple priorities/stakeholders.
• Strong analytical skills with data-driven problem solving.
• Excellent communication and interpersonal skills for building trust and driving engagement.
• Proven ability to manage and grow customer accounts focusing on net dollar retention.
• Experience with SQL, data visualization tools, and cloud analytics platforms (Snowflake, Databricks, Redshift, BigQuery).
• ETL experience and experience implementing production BI solutions.
• Startup experience.

Responsibilities

• Strategic Account Management: Build and maintain relationships with decision-makers in high-value accounts.
• Analytics Expertise: Guide customers to optimize Sigma Computing’s platform and extract actionable insights.
• NDR Growth: Identify opportunities for upsell/cross-sell and reduce churn through proactive engagement.
• Customer Advocacy: Bridge between customers and product team; advocate for features and integrations.
• Success Plans: Develop and execute plans aligning Sigma capabilities with customer goals.
• Educational Initiatives: Design and deliver training sessions, webinars, and workshops.

Skills

Customer success

Account management

Data analysis

Communication

SQL

Data visualization

Cloud analytics

Startup experience

Education

Bachelor's or Master’s degree in Business/Analytics/CS

Tools

Snowflake

Databricks

Redshift

BigQuery

Job description

Sigma Computing in New York is seeking an Enterprise Customer Success Manager to drive strategic account management and maximize Net Dollar Retention for our analytics platform. You will build trusted relationships with decision-makers at high-value customers and coordinate cross-functional teams to ensure successful adoption and value realization.

You will guide customers using SQL, data visualization, and cloud analytics, deliver training sessions and success plans, identify upsell