Senior Enterprise CSM - Identity & Fraud Solutions (Remote)

Miteksystems 2; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness programs

Stock plan participation

Paid time off

Job summary

Mitek is seeking a Customer Success Manager to drive post-sales success for enterprise customers in a flexible, remote-friendly environment. You will guide adoption, renewals, and expansion by building strategic plans, aligning with executive stakeholders, and coordinating with Sales, Professional Services, Product, and Support.

The role emphasizes data-driven insights, quarterly business reviews, and proactive engagement to maximize value across accounts while traveling up to 25% as needed.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in Customer Success for enterprise SaaS.
• Experience managing strategic enterprise accounts.
• Ability to map customer processes to product capabilities.
• Strong communication to influence executives.

Responsibilities

• Accountable for the post-sales journey, ensuring adoption and renewal.
• Lead Quarterly Business Reviews (QBRs) with executives.
• Drive feature adoption and coordinate with Product Marketing.
• Collaborate with Account Managers, Professional Services, Support, and Product.
• Monitor account health and provide strategic recommendations to reduce risk.
• Navigate escalations and partner with Engineering on root causes.
• Travel domestically up to 25% for customer and team collaboration.

Skills

Enterprise SaaS customer management

Executive communication

Customer success lifecycle

Stakeholder management

Analytical thinking

Travel up to 25%

Education

Bachelor's degree or equivalent experience

Tools

Tableau

Totango

Gainsight

CRM systems

Job description

Mitek is seeking a Customer Success Manager to drive post-sales success for enterprise customers in a flexible, remote-friendly environment. You will guide adoption, renewals, and expansion by building strategic plans, aligning with executive stakeholders, and coordinating with Sales, Professional Services, Product, and Support.

The role emphasizes data-driven insights, quarterly business reviews, and proactive engagement to maximize value across accounts while traveling up to 25% as needed.