Senior Enterprise CSM Remote SaaS Cybersecurity Growth

Socket.dev; West Jordan (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock options

Medical, dental, and vision insurance

Paid parental leave

Whistic Fridays

Job summary

Whistic is seeking a Sr. Customer Success Manager to ensure customers maximize the value of our platform and strengthen long‑term relationships that drive retention and expansion.

The role focuses on building strategic success plans for enterprise accounts, managing renewals, and collaborating across Product, Engineering, and Support to advocate for customer needs and optimize adoption.

Qualifications

• 3+ years in an enterprise B2B SaaS post-sales role.
• Proven track record of managing strategic customer relationships and driving retention/growth.
• Strong analytical skills and ability to translate data into insights.
• Excellent communication and presentation skills.
• Experience leading executive-level business reviews.
• Ability to navigate complex customer situations and drive renewals.

Responsibilities

• Build and maintain strong relationships with key stakeholders at mid-market /enterprise accounts
• Develop and execute strategic success plans for each customer to drive platform adoption, value realization, and growth
• Proactively identify and mitigate churn risks through regular business reviews and health assessments
• Own renewal execution end-to-end, including forecasting, negotiation, and close, with accountability for retention targets within assigned book
• Partner with Sales on expansion opportunities and renewal strategies
• Advocate for customer needs internally by collaborating with Product, Engineering, and Support teams
• Analyze customer usage data to identify trends and opportunities for improvement
• Create and deliver executive-level presentations and business reviews
• Monitor customer health metrics and develop action plans to address any concerns

Skills

Relationship management

Analytical skills

Communication skills

Executive reviews

Project management

Job description

Whistic is seeking a Sr. Customer Success Manager to ensure customers maximize the value of our platform and strengthen long‑term relationships that drive retention and expansion.

The role focuses on building strategic success plans for enterprise accounts, managing renewals, and collaborating across Product, Engineering, and Support to advocate for customer needs and optimize adoption.