Senior Enterprise Success Architect

Wrike

United States

Remote

USD 94,000 - 118,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Flexible Time Off

401(k) match

Parental Leave

Disability & Life Insurance

Working from Home Allowance

Home office stipend

Job summary

Wrike is seeking a Senior Customer Success Manager to own a strategic Enterprise portfolio across North America. You will guide executives through transformations using Wrike AI Agents and Copilot, partnering with Sales and Product to drive growth and retention.

This role demands executive-level communication and a proactive, outcome-led mindset. You will collaborate across Sales, Renewals, and Support to map workflows, land expansion opportunities, and scale Wrike as the client’s operating

Qualifications

5+ years in Customer Success, Account Management, or Business Consulting within SaaS with $100K+ ARR
Proven ability to guide large org transformations and map stakeholder management
Executive presence to articulate ROI to C-suite and VP tech leaders
Strong commercial acumen; partner with Sales on joint account plans and upsell opportunities
Experience running structured workflow discoveries and advising on best practices
Comfort discussing system integrations, data analytics, and API/webhooks with technical teams
Hands-on experience embedding Generative AI tools into daily operations

Responsibilities

Own and grow a strategic portfolio of North American Enterprise accounts.
Build scalable Success Plans and workflows aligning with client transformation goals.
Proactively identify expansion opportunities and partner with Sales to land new teams.
Drive retention and revenue growth through measurable business outcomes.