Senior Enterprise CSM - Americas (Remote)

Notabene; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Notabene is seeking a Senior Customer Success Manager to lead enterprise accounts across the AMER region. You will own the lifecycle from onboarding to renewal, driving adoption, expansion, and long-term customer value.

You will collaborate with Sales to identify opportunities, work directly with integration teams on API documentation and test calls, and guide customers through Travel Rule and digital asset compliance programs. Remote US-based role with strong cross-functional exposure.

Qualifications

• Senior experience in Customer Success or Account Management at crypto/fintech/regtech SaaS.
• Owns enterprise customers and renewals; comfortable with technical products.
• Ability to work directly with integration teams on API docs and tests.

Responsibilities

• Own enterprise customers from signature onward: onboarding, adoption, business reviews, renewal and expansion.
• Map customers for growth across units, regions and products; work with Sales to close new opportunities.
• Run renewals and upsells, including pricing and negotiations with the economic buyer.
• Lead early business reviews to shape renewal outcomes and customer success.
• Collaborate with customer integration teams: API docs, test calls, and troubleshooting.
• Guide customers through Travel Rule programmes and stablecoin payment products.
• Maintain long-running implementations and executive sponsor engagement.
• Build cross-functional relationships across teams and keep HubSpot records current.

Skills

Customer success

Account management

Enterprise customers

APIs understanding

Sales collaboration

Technical curiosity

Tools

HubSpot

Job description

Notabene is seeking a Senior Customer Success Manager to lead enterprise accounts across the AMER region. You will own the lifecycle from onboarding to renewal, driving adoption, expansion, and long-term customer value.

You will collaborate with Sales to identify opportunities, work directly with integration teams on API documentation and test calls, and guide customers through Travel Rule and digital asset compliance programs. Remote US-based role with strong cross-functional exposure.