Senior Enterprise CSM – Americas (Remote) | Growth & Renewals

Notabene; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Notabene is hiring in the US for an Enterprise Customer Success/Account Management role focused on financial institutions and fintechs adopting digital asset products. You will own strategic customers from signature through live usage, renewals, and expansions.

You will map accounts for cross-sell opportunities, collaborate with Sales, and guide integrations with customer engineering teams, including API workflows and testing. Remote AMER coverage.

Qualifications

• Based in the US, able to cover AMER customers.
• Senior experience in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or another complex technical market.
• Comfort with technical products and API documentation.
• Commercial ownership including renewals and upsells.

Responsibilities

• Owning enterprise customers from signature onward: implementation, adoption, business reviews, renewal and expansion.
• Mapping customers for growth across units, regions and products with Sales to close net-new opportunities.
• Running renewals and upsells, including pricing and conversations with economic buyers.
• Conducting business reviews early to shape renewal outcomes.
• Working with customer integration teams: API docs, test calls, data, and troubleshooting.
• Guiding customers through Travel Rule programmes and stablecoin payments.
• Keeping long implementations on track with executive sponsorship.
• Building relationships across compliance, operations, engineering and C-suite.
• Bringing customer and competitor insights back to product, sales, and marketing.
• Keeping HubSpot records current and on-call duty when needed.

Skills

Enterprise CS

Crypto SaaS

APIs

Renewals ownership

Stakeholder management

Job description

Notabene is hiring in the US for an Enterprise Customer Success/Account Management role focused on financial institutions and fintechs adopting digital asset products. You will own strategic customers from signature through live usage, renewals, and expansions.

You will map accounts for cross-sell opportunities, collaborate with Sales, and guide integrations with customer engineering teams, including API workflows and testing. Remote AMER coverage.