Senior Enterprise CSM — AI-Powered Platform Growth

Inspectorio; Minneapolis (MN); Hybrid; USD 88,000 - 120,000; Full time

Benefits offered by this job

Unlimited Annual Leave

Flexible Working

Project Ownership

Growth Opportunities

Global team collaboration

Company events

Job summary

Inspectorio is seeking a Lead Customer Success Manager to serve as the trusted partner and technical liaison for our largest enterprise customers. You will drive onboarding, deployments, and transformations across multiple modules of the Inspectorio platform.

You will define operational processes, collaborate with engineering on specifications, and manage engagements to maximize ROI and customer value. Travel up to 25% within the U.S. and Canada is required.

Qualifications

• Bachelor’s degree or equivalent in Business Administration, Economics, or related field.
• Two years of experience in a related occupation.
• Experience managing IT projects and ROI measurements.
• Familiarity with Salesforce, SaaS, and contract drafting.

Responsibilities

• Lead onboarding and workflow deployments for enterprise customers.
• Define processes to optimize team operations within budget and schedule.
• Translate customer business requirements into detailed functional specs with engineering.
• Oversee system testing, data audits, and UAT to ensure accurate execution.
• Travel up to 25% within the U.S. and Canada.

Skills

Project management

Business analysis

Customer success

Technical liaison

Education

Bachelor’s degree or equivalent in Business Administration, Economics, or related field

Tools

Salesforce

Hubspot

Totango

Jira

Confluence

Asana

Job description

Inspectorio is seeking a Lead Customer Success Manager to serve as the trusted partner and technical liaison for our largest enterprise customers. You will drive onboarding, deployments, and transformations across multiple modules of the Inspectorio platform.

You will define operational processes, collaborate with engineering on specifications, and manage engagements to maximize ROI and customer value. Travel up to 25% within the U.S. and Canada is required.