Senior Enterprise CSM Lead - AI-Powered Supply Chain

Inspectorio Inc.; United States; Hybrid; USD 88,000 - 120,000; Full time

Benefits offered by this job

Unlimited annual leave

Flexible working

Project ownership

Grow with us

Global, diverse team

Feel at home: inclusive culture

Company events

Job summary

Inspectorio Inc. is seeking a Lead Customer Success Manager to partner with the largest enterprise customers and act as a technical liaison for the Inspectorio Platform.

You will manage IT project milestones, onboarding, and digital transformation initiatives, driving ROI and expanding annual recurring revenue while coordinating with cross‑functional teams across Sight, Risk, and Traceability modules.

Qualifications

• Bachelor’s degree or equivalent in Business Administration, Economics, or a related field
• Two years of experience in a related occupation
• Experience managing IT projects and ROI
• Experience with Salesforce, SaaS, and B2B platforms
• Ability to translate business requirements into technical specs

Responsibilities

• Manage IT project milestones including onboarding, deployments, expansions, and ROI improvements
• Establish processes to ensure budgets, scope, and schedules are met
• Collaborate with project personnel to troubleshoot and resolve issues
• Conduct business analysis on process mapping and IT product configurations
• Forecast, identify product-market fit opportunities, and guide customers through impact journeys
• Configure platform components, roles, permissions, workflows, and data validation
• Lead enterprise implementations across Sight, Risk, Traceability, Lab Testing, and Production Monitoring
• Ensure data interoperability and consistency across modules during deployment
• Serve as primary technical escalation point for complex system issues
• Define changes to IT contracts and subscription agreements
• Oversee system testing and user acceptance testing (UAT) for customer programs

Skills

Project management

Customer success

Business analysis

Forecasting

Contract negotiation

Education

Bachelor's degree or equivalent in Business Administration, Economics, or related field

Tools

Hubspot

Totango

Salesforce

Jira

Confluence

Asana

Miro

Figma

BigQuery

Google Cloud Platform

Excel (Advanced)

Google Sheets (Advanced)

Job description

Inspectorio Inc. is seeking a Lead Customer Success Manager to partner with the largest enterprise customers and act as a technical liaison for the Inspectorio Platform.

You will manage IT project milestones, onboarding, and digital transformation initiatives, driving ROI and expanding annual recurring revenue while coordinating with cross‑functional teams across Sight, Risk, and Traceability modules.