Senior CSM: AI-Driven SaaS Growth & Retention (Remote)

Hiver, Inc.; San Francisco (CA); Remote; USD 135,000 - 155,000; Full time

Job summary

Hiver, Inc. in San Francisco, CA, is seeking a Senior Customer Success Manager for a US-focused portfolio. You will own onboarding, design AI-powered workflows, and guide mid-market accounts to measurable ROI while aligning with product and engineering teams.

This hands-on, revenue-driven role requires strong API fluency, dashboards, and an expansion mindset to grow accounts through renewals and upsell.

Qualifications

• 5+ years in SaaS customer success or related role.
• Technical fluency with APIs, webhooks, and integrations.
• Experience designing AI-assisted workflows.
• Ability to build dashboards and quantify impact.
• Excellent executive communication.

Responsibilities

• Onboard and guide 40-50 Mid-Market US accounts end-to-end.
• Design and deploy AI-powered workflows and integrations.
• Create ROI-focused business cases and expansion plans.
• Develop Success Plans linking deliverables to outcomes.
• Lead business reviews and align with product/engineering.
• Collaborate with Account Management to drive expansion.
• Provide multi-threaded stakeholder management.

Skills

APIs & Integrations

AI fluency

Reporting & analytics

Executive communication

Customer success leadership

Tools

BI tools

SQL

APIs

Job description

Hiver, Inc. in San Francisco, CA, is seeking a Senior Customer Success Manager for a US-focused portfolio. You will own onboarding, design AI-powered workflows, and guide mid-market accounts to measurable ROI while aligning with product and engineering teams.

This hands-on, revenue-driven role requires strong API fluency, dashboards, and an expansion mindset to grow accounts through renewals and upsell.