Senior Enterprise CS Manager - Remote Onboarding

GoTab; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

401k with an employer match

Generous PTO & Holidays

Job summary

Fishbowl seeks a Manager of Customer Success to lead Account Management and Onboarding for enterprise restaurant brands. You will coach a 3-5 person team, own select high-value accounts, and coordinate with GoTab and product teams on integrations and launches.

You will drive on-time launches, customer health, and renewals while expanding loyalty and guest data capabilities. Remote US role with travel as needed.

Qualifications

• 5+ years in Customer Success, Account Management, or Implementation in a SaaS environment.
• 1+ years of experience managing or leading people.
• Experience in restaurant or hospitality technology, such as guest marketing, loyalty, CRM, online ordering, or POS.
• Proven track record managing enterprise, multi-unit accounts through complex rollouts.

Responsibilities

• Own onboarding from signed deal to first campaign, including kickoff, POS and integration setup, offer and loyalty configuration, location provisioning, training, and go-live.
• Directly manage a team of 2-5 Account and Onboarding Managers and coach for growth.
• Set clear role expectations, account coverage, and escalation paths for consistent delivery.
• Lead executive business reviews, renewal conversations, and escalation calls as needed.
• Identify expansion opportunities into loyalty, mobile apps, and new locations.
• Serve as the team’s subject matter expert on Fishbowl’s loyalty, promotions, guest data, Wi-Fi, and mobile app products.
• Diagnose integration issues across POS systems and hand Engineering clear, reproducible tickets.
• Translate customer feedback into clear priorities for product and tooling improvements.

Skills

Leadership

CS/Account Mgmt

Restaurant tech

Enterprise accounts

Tools

HubSpot

Job description

Fishbowl seeks a Manager of Customer Success to lead Account Management and Onboarding for enterprise restaurant brands. You will coach a 3-5 person team, own select high-value accounts, and coordinate with GoTab and product teams on integrations and launches.

You will drive on-time launches, customer health, and renewals while expanding loyalty and guest data capabilities. Remote US role with travel as needed.