Senior Enterprise CS Manager — Drive ROI & Growth with Top Partners

Handshake; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

401(k) match

Parental leave

Medical, dental, vision

Mental health support

Learning stipend

Remote & Office benefits

Flexible PTO

Team outings

Referral bonuses

Job summary

Handshake is seeking an Enterprise Customer Success Manager in New York to partner with enterprise employers, help them hit hiring goals, and maximize ROI. You will be the voice of the customer, collaborating with Sales, Product, and Ops to ensure value delivery and long-term partnerships.

You will own 20–25 accounts, drive renewals and expansions, run executive reviews, and translate usage data into strategic insights for senior stakeholders.

Qualifications

• 5+ years in Customer Success with enterprise account management.
• Proven ability to retain at-risk accounts and grow revenue.
• Strong business acumen with ROI storytelling from usage data.

Responsibilities

• Own a book of 20-25 enterprise accounts with retention and expansion responsibility.
• Partner with Sales to identify, qualify, and close expansion opportunities.
• Run executive business reviews linking platform usage to hiring outcomes.
• Build multi-threaded relationships from recruiters to TA leadership and executives.
• Use product data to spot adoption gaps and drive recruiter behavior changes.
• Present customer feedback to Product and advocate roadmap priorities.

Skills

Customer Success

Account retention

ROI storytelling

Executive presence

Data-driven

Cross-functional collaboration

AI tools

Job description

Handshake is seeking an Enterprise Customer Success Manager in New York to partner with enterprise employers, help them hit hiring goals, and maximize ROI. You will be the voice of the customer, collaborating with Sales, Product, and Ops to ensure value delivery and long-term partnerships.

You will own 20–25 accounts, drive renewals and expansions, run executive reviews, and translate usage data into strategic insights for senior stakeholders.