Senior Enterprise CSM: ROI-Driven Global Partnerships

Loop; Chicago (IL); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Parental Leave

Holidays

Job summary

Loop is seeking a Senior Customer Success Manager to own a portfolio of global enterprise accounts from Chicago, NYC, or SF. You will drive renewals, expansion, and long-term value by partnering with executive sponsors and cross-functional teams to deliver measurable ROI across the supply chain.

You'll lead Executive Business Reviews, translate data into actionable insights, and advocate for customers to influence product direction. This in-person role requires 4+ days in the office weekly.

Qualifications

• 6+ years in Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)
• Proven track record owning renewals and driving expansion with clear examples
• Experience managing enterprise/global accounts with complex stakeholders
• Strong executive presence and ability to influence senior leaders
• Highly autonomous with strong prioritization, problem-solving, and independent drive
• Analytical and data-driven with ability to translate insights into business value
• Excellent communication, clear, concise, executive-ready
• Bias for action and comfort operating in ambiguity

Responsibilities

• Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
• Drive renewals and expansion, including identifying, building, and closing upsell opportunities with Sales
• Build relationships with senior stakeholders (Director to C-suite) and act as a strategic advisor
• Lead Executive Business Reviews focused on ROI, insights, and clear recommendations
• Translate data into actionable insights that drive cost savings and operational improvements
• Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomes
• Advocate for customers and influence product direction based on enterprise needs
• Proactively identify risks, gaps, and opportunities across accounts and drive action

Skills

Renewals ownership

Expansion & upsell

Executive presence

Autonomy

Data-driven

Communication

Ambiguity tolerance

Job description

Loop is seeking a Senior Customer Success Manager to own a portfolio of global enterprise accounts from Chicago, NYC, or SF. You will drive renewals, expansion, and long-term value by partnering with executive sponsors and cross-functional teams to deliver measurable ROI across the supply chain.

You'll lead Executive Business Reviews, translate data into actionable insights, and advocate for customers to influence product direction. This in-person role requires 4+ days in the office weekly.