Strategic Customer Success Manager for Enterprise Growth

WorkWave; Oregon; Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health & Wellness

Time Off

Growth & Learning

Recognition & Community

Job summary

WorkWave is seeking an experienced Customer Success Manager to drive long-term value, product adoption, and portfolio growth across key accounts. You will collaborate with an Account Manager and Renewal Manager as part of a strategic account triad, owning account strategy, ongoing product stickiness, and ROI realization.

You’ll engage executives with business reviews, track KPIs, and identify expansion opportunities while aligning with Planhat, Gainsight, and AI-enabled CS workflows.

Qualifications

• Experience managing enterprise or mid-market B2B SaaS portfolios with retention and adoption focus.
• Proven ability to present to C-suite and VP-level decision makers in Executive Business Reviews.
• Comfort with Planhat, Gainsight, and AI-enabled CS workflows.

Responsibilities

• Value Realization & ROI tracking through strategic planning and quarterly KPIs.
• Monitor portfolio health, renewal risk, and drive retention and growth.
• Lead Executive Business Reviews and align roadmaps with client goals.

Skills

ERP experience

Customer success

Strategic relationships

Analytical mindset

Technical aptitude

Travel readiness

Tools

Planhat

Gainsight

Job description

WorkWave is seeking an experienced Customer Success Manager to drive long-term value, product adoption, and portfolio growth across key accounts. You will collaborate with an Account Manager and Renewal Manager as part of a strategic account triad, owning account strategy, ongoing product stickiness, and ROI realization.

You’ll engage executives with business reviews, track KPIs, and identify expansion opportunities while aligning with Planhat, Gainsight, and AI-enabled CS workflows.