Enterprise Client Success Partner: AI-Powered Growth

OfficeSpace Software Inc.; Oregon; Híbrido; USD 90.000 - 150.000; Tempo integral

Benefícios oferecidos por esta vaga

High-Performance Culture

Ownership & Accountability

Tech-forward Culture

Growth Mindset

Innovation & Agility

Collaborative Environment

Competitive Benefits

Resumo da vaga

OfficeSpace Software Inc. is seeking an Enterprise Client Success Manager to own the success of our most strategic customers. You will build executive partnerships, drive long-term outcomes, and maximize the value of OfficeSpace across global organizations.

You will leverage AI to surface insights, predict risk, and scale impact while maintaining trusted relationships and human-centered service. This role emphasizes ownership, measurable outcomes, and high information density across lifecycle

Qualificações

• 6+ years of Client Success or Enterprise Account Management in SaaS.
• Experience managing enterprise customers with executive stakeholders.
• Ability to influence C-level decision makers and drive measurable outcomes.
• Experience using CS platforms and CRM tech.

Responsabilidades

• Own the success, retention, renewal, and growth of a portfolio of enterprise customers.
• Build executive relationships and act as strategic advisor throughout the lifecycle.
• Lead onboarding, adoption, and value realization strategies.
• Develop and execute Success Plans aligned to objectives and goals.
• Use AI-powered tools to monitor health, predict churn, and identify expansion opportunities.
• Lead QBRs connecting product adoption to business impact and ROI.
• Partner with Sales to support renewals and expansions.
• Lead renewal planning and executive renewal conversations.
• Advocate for customers with Product, Eng, PS, and Support to influence direction.
• Turn feedback into insights to improve product and GTM strategy.
• Design AI-assisted engagement workflows preserving human relationships.
• Analyze data and trends to guide enterprise workplace transformations.
• Orchestrate AI agents for research, meetings, and executive communications while validating outputs.
• Identify opportunities to improve CS processes via automation and data insights.

Conhecimentos

Client Success

Strategic Account Mgmt

Executive presence

Adoption & Renewals

Strategic planning

CRM proficiency

AI fluency

Data analysis

Executive communication

Ferramentas

Gainsight

Salesforce

Descrição da vaga

OfficeSpace Software Inc. is seeking an Enterprise Client Success Manager to own the success of our most strategic customers. You will build executive partnerships, drive long-term outcomes, and maximize the value of OfficeSpace across global organizations.

You will leverage AI to surface insights, predict risk, and scale impact while maintaining trusted relationships and human-centered service. This role emphasizes ownership, measurable outcomes, and high information density across lifecycle