Client Success Director (Fully Remote)

Dun & Bradstreet; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave up to 16 weeks

Paid sick time

Education assistance

Do Good Program with paid volunteer

Job summary

Dun & Bradstreet is a global leader in business decisioning data and analytics. We are seeking a senior client success leader to own the full lifecycle of enterprise accounts, driving adoption, value realization, satisfaction, and renewals.

You will serve as a trusted advisor to C-suite stakeholders, championing the company’s strategic ideas and innovations, and you will lead retention planning and external service reviews across major accounts.

Qualifications

• Minimum ten years of experience in customer success or strategic account management with large enterprise clients.
• Proven track record in retention through value planning and risk mitigation.
• Strong ability to build trusted relationships with C-suite stakeholders.

Responsibilities

• Be accountable for the full lifecycle of client success, including adoption, value realization, client satisfaction, and renewals.
• Act as a trusted advisor to senior stakeholders, bringing D&B's best ideas and innovations.
• Lead strategic T-Minus Retention Planning and external service reviews.

Skills

Strategic account mgmt

Executive relationship building

Retention planning

Job description

• Be accountable for the full lifecycle of client success, including adoption, value realization, client satisfaction, and renewals.
• Act as a trusted advisor to senior stakeholders, bringing D&B's best ideas and innovations.
• Lead strategic T-Minus Retention Planning and external service reviews.

Qualifications:

• Minimum ten years of experience in customer success or strategic account management with large enterprise clients.
• Proven track record in retention through value planning and risk mitigation.
• Strong ability to build trusted relationships with C-suite stakeholders.
• Generous paid time off, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year.
• Paid sick time, education assistance, and Do Good Program with paid volunteer days.

Dun & Bradstreet is a global leader in business decisioning data and analytics, helping companies grow, manage risk, and innovate. Founded in 1841, the company is a diverse, global team that values creativity, collaboration, and bold ideas.