Senior Enterprise Client Partner — AI & SaaS Growth

LivePerson; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer match

Flexible PTO

Remote-first model

Job summary

LivePerson is seeking a Senior Client Partner in the United States (remote) to lead a portfolio of strategic enterprise customers. You will act as a trusted advisor, drive sustainable revenue growth, deepen executive relationships, and identify cross-sell and renewal opportunities across the North American Enterprise Sales organization.

You will collaborate with Customer Success, Legal, Finance, and Product teams to ensure renewals and expansion, while maintaining accurate CRM and pipeline

Qualifications

• 8+ years of experience managing and growing complex enterprise SaaS accounts.
• Proven track record of exceeding revenue growth, retention, renewal, upsell, and expansion targets.
• Experience managing large, complex enterprise customers with multiple stakeholders, business units, and geographies.
• Demonstrated success in consultative, value-based selling and developing strategic business cases for executive stakeholders.
• Experience in SaaS, BPO, e-commerce, digital transformation, customer experience, contact center, or related technology environments.
• English proficiency is required to navigate the local market and global internal stakeholders.

Responsibilities

• Own the overall commercial strategy and relationship for a portfolio of enterprise accounts.
• Develop and execute account plans focused on retention, revenue growth, expansion, and long-term partnership.
• Build relationships with executive stakeholders across Sales, Marketing, IT, CX, and Contact Center.
• Identify upsell, cross-sell, and expansion opportunities by understanding customer priorities and tech needs.
• Develop a deep understanding of each customer’s business, priorities, and competitive landscape.
• Consistently meet or exceed revenue growth, retention, renewal, and expansion targets.
• Lead executive business reviews and strategic planning conversations showing the value of LivePerson’s solutions.
• Develop compelling value propositions and business cases linking LivePerson’s AI solutions to customer priorities.
• Ensure customers understand LivePerson’s capabilities and identify expansion opportunities.
• Proactively identify risks to satisfaction, adoption, retention, and renewal and address them.
• Own end-to-end renewal strategy and commercial process for assigned accounts.
• Maintain understanding of contract terms, renewal timelines, customer sentiment, adoption, and risks.
• Partner with Legal, Finance, and Success teams to ensure renewals and commercial outcomes.
• Drive early engagement and strategic planning around renewals for retention and expansion.
• Maintain strong pipeline, forecast, and CRM discipline with visibility into renewals and risks.
• Orchestrate cross-functional teams (CS, Solutions, Product, Legal, Marketing, Support) for outcomes.
• Be the internal voice of the customer, feeding insights to Product and Success teams.
• Build relationships across the customer’s organization to align objectives with LivePerson’s strategy.
• Collaborate with partners to enhance value and growth.

Skills

Enterprise SaaS

Revenue growth

Multi-stakeholder

Consultative selling

SaaS/BPO/e-commerce familiarity

English proficiency

Job description

LivePerson is seeking a Senior Client Partner in the United States (remote) to lead a portfolio of strategic enterprise customers. You will act as a trusted advisor, drive sustainable revenue growth, deepen executive relationships, and identify cross-sell and renewal opportunities across the North American Enterprise Sales organization.

You will collaborate with Customer Success, Legal, Finance, and Product teams to ensure renewals and expansion, while maintaining accurate CRM and pipeline