Senior Enterprise Account & Renewal Strategist

Wolters Kluwer; Salem (OR); On-site; USD 90,000 - 157,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

Paid Parental Leave

Vacation and Sick Time

Job summary

Wolters Kluwer ELM Solutions is seeking an Account Manager to protect and grow a portfolio of WK ELM customers. You will own renewal and expansion strategies, pricing and contract oversight, revenue forecasting, and the commercial account plan.

In this senior individual-contributor role, you will partner with Customer Success, Legal, Finance, and Technology stakeholders to drive renewals, cross-sell, and multi-year deals.

Qualifications

• 7+ years of progressive experience in Account Management, Sales, Customer Success, Enterprise Software, or a related customer-facing discipline
• 5+ years managing strategic, complex, or enterprise customer relationships
• Demonstrated experience owning renewals, expansion opportunities, pricing, and commercial negotiations
• Proven ability to retain and grow complex enterprise customer relationships
• Experience developing and executing strategic account plans
• Experience managing complex procurement, legal, and contracting cycles
• Experience building business cases and value propositions for enterprise software investments
• Experience forecasting recurring revenue and managing renewal and expansion pipeline
• Demonstrated ability to engage credibly with senior executives, economic buyers, and functional leaders
• Experience identifying and addressing competitive threats and account risk
• Strong negotiation, executive communication, presentation, and relationship-management skills
• Strong operational discipline and experience using CRM systems and structured sales methodologies
• Experience leading cross-functional teams in a SaaS or enterprise software environment
• Proven ability to influence senior stakeholders and internal teams without direct authority

Responsibilities

• Develop and execute commercial account plans for assigned customers
• Own the renewal timeline, commercial strategy, forecast, negotiation, contract execution, and close
• Lead expansion pipeline, opportunity strategy, commercial execution, and close within assigned accounts
• Qualify customer needs and expansion signals identified through Customer Success, account engagement, product usage, or market insight
• Position WK ELM capabilities across Passport, TyMetrix 360°, LegalVIEW BillAnalyzer, Legal Collaborator, AI, and related offerings
• Lead discovery and partner with Solution Consulting, Product, Professional Services, and Customer Success to develop compelling business cases and value propositions
• Expand relationships across Legal, Legal Operations, the executive team, Finance, Procurement, and Technology
• Maintain accurate expansion pipeline, close plans, next steps, and revenue forecasts
• Drive cross-sell, upsell, platform adoption, additional users, modules, data, AI capabilities, and services where aligned to customer priorities
• Partner with Customer Success to align the commercial account plan with the customer success plan and value realization priorities
• Use Customer Success insights on adoption, health, stakeholder engagement, and outcomes to inform renewal and expansion decisions
• Partner with Technical Account Management, Support, and Professional Services on service or delivery matters that create commercial risk or opportunity
• Partner with Product and Marketing on customer needs, competitive intelligence, references, and growth opportunities
• Partner with Solution Consulting to translate customer priorities into differentiated solution and value narratives
• Coordinate with Finance, Legal, and leadership to secure approvals and execute agreements
• Establish clear ownership across internal teams and maintain one coordinated message to the customer
• Influence outcomes across teams without direct authority

Skills

Account Management

Sales

Customer Success

Enterprise Software

Executive communication

Relationship management

Negotiation

CRM systems

Tools

CRM systems

Job description

Wolters Kluwer ELM Solutions is seeking an Account Manager to protect and grow a portfolio of WK ELM customers. You will own renewal and expansion strategies, pricing and contract oversight, revenue forecasting, and the commercial account plan.

In this senior individual-contributor role, you will partner with Customer Success, Legal, Finance, and Technology stakeholders to drive renewals, cross-sell, and multi-year deals.