Senior Enterprise Account Manager — Renewals & Growth

Wolters Kluwer; Phoenix (AZ); On-site; USD 90,000 - 157,000; Full time

Job summary

Wolters Kluwer ELM Solutions is seeking an Account Manager to protect and grow a portfolio of WK ELM customers. You will own renewal strategy, expansion, pricing, contracting, revenue forecasting, and the commercial plan.

You will partner with Customer Success, Technical Account Management, Support, Product, and Finance to present a coordinated WK ELM strategy and deliver against commitments.

Qualifications

• 7+ years in Account Management, Sales, Customer Success, or enterprise software
• Experience owning renewals, expansions, pricing, and contract negotiations
• Experience engaging with senior executives and economic buyers
• Strong negotiation, presentation, and relationship-management skills
• Experience forecasting recurring revenue and managing renewal/expansion pipelines

Responsibilities

• Develop and execute commercial account plans for assigned customers
• Own renewal timeline, commercial strategy, forecast, negotiation, and contract execution
• Lead expansion pipeline and close within assigned accounts
• Build credible relationships with General Counsel, Legal Operations, and executive sponsors
• Maintain renewal and expansion forecasts and CRM data

Skills

Account management

Enterprise software

Negotiation

Forecasting

Education

Bachelor's degree in business or related field

Tools

CRM systems (e.g., Salesforce)

Job description

Wolters Kluwer ELM Solutions is seeking an Account Manager to protect and grow a portfolio of WK ELM customers. You will own renewal strategy, expansion, pricing, contracting, revenue forecasting, and the commercial plan.

You will partner with Customer Success, Technical Account Management, Support, Product, and Finance to present a coordinated WK ELM strategy and deliver against commitments.