Senior Enrollment Navigator

One Senior Care; Morehead (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

9 Paid Holidays

PTO starting at 3 weeks + 1 day per yr

Medical, Dental, & Vision

Free Life and AD&D Insurance Plan

Health Savings and Flexible Spending

Short Term Disability Insurance

Group Voluntary Term Life Insurance

Paid Parental Leave

Tuition Reimbursement and PaidTraining

Retirement Plan with company match

Mileage Reimbursement

Job summary

One Senior Care, including Mountain View PACE, seeks a compassionate Participant Enrollment Specialist in Kentucky to guide seniors and families through enrollment. You will build relationships, conduct assessments, coordinate documentation, and support participants from inquiry to enrollment, collaborating with families, partners, and the interdisciplinary team.

The role emphasizes compassionate communication, meticulous organization, and reliable follow-through in a field that makes a tangible

Qualifications

• Bachelor’s degree preferred.
• Experience with frail or elderly populations is a plus but not required.
• Knowledge of Medicare and Medicaid regulations is helpful.
• Experience with community outreach, enrollment, sales, or marketing is a plus.

Responsibilities

• Meet with potential participants and families to explain the program and assess needs.
• Complete in-home and community-based assessments for prospective Participants.
• Coordinate required evaluations, documentation, and intake steps.
• Attend intake appointments and support Participants throughout the enrollment process.
• Complete intake and enrollment packets accurately and on time.
• Serve as the main point of contact for referrals and guide them through each stage of enrollment.
• Present referrals to the Interdisciplinary Team for review and ongoing collaboration.
• Maintain accurate records and communication updates in the CRM and EMR.
• Work closely with the Medicaid Enrollment Specialist to support a smooth transition to Medicaid processing and verification.
• Participate in team meetings, training, and quality improvement activities.
• Track weekly and monthly goals, enrollment progress, and key performance metrics.
• Help identify barriers to enrollment and work with the team to create solutions.
• Support additional projects and responsibilities as assigned.

Skills

Communication skills

Relationship-building

Organizational skills

Multitasking

Education

Bachelor’s degree

Tools

CRM software

EMR systems

Job description

One Senior Care, including Mountain View PACE, seeks a compassionate Participant Enrollment Specialist in Kentucky to guide seniors and families through enrollment. You will build relationships, conduct assessments, coordinate documentation, and support participants from inquiry to enrollment, collaborating with families, partners, and the interdisciplinary team.

The role emphasizes compassionate communication, meticulous organization, and reliable follow-through in a field that makes a tangible