Participant Enrollment Specialist

One Senior Care; Hazard (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

9 Paid Holidays

PTO starting at 3 weeks + 1 day per yr

Medical, Dental, & Vision

Free Life and AD&D Insurance

Health Savings and Flexible Spending

Short Term Disability Insurance

Group Voluntary Term Life Insurance

Paid Parental Leave

Tuition Reimbursement and PaidTraining

Retirement Plan with company match

Mileage Reimbursement at IRS rate

Job summary

Mountain View PACE, part of the One Senior Care family, is expanding across Kentucky. As a Participant Enrollment Specialist, you’ll guide seniors and families through joining our program, complete assessments, coordinate documentation, and support enrollment with our interdisciplinary team.

This mission-driven role emphasizes compassion, organization, and clear communication, working with participants, families, community partners, and our team to ensure a smooth enrollment journey while

Qualifications

• Customer-focused, compassionate approach to seniors and families.
• Strong written and verbal communication skills.
• Highly organized with the ability to juggle multiple priorities.
• Proven ability to work independently in the community and in participants’ homes.

Responsibilities

• Meet with potential participants and families to explain the program and assess needs.
• Complete in-home and community-based assessments for prospective Participants.
• Coordinate required evaluations, documentation, and intake steps.
• Attend intake appointments and support Participants throughout the enrollment process.
• Complete intake and enrollment packets accurately and on time.
• Serve as the main point of contact for referrals and guide them through each stage of enrollment.
• Present referrals to the Interdisciplinary Team for review and ongoing collaboration.
• Maintain accurate records and communication updates in the CRM and EMR.
• Work closely with the Medicaid Enrollment Specialist to support a smooth transition to Medicaid processing and verification.
• Participate in team meetings, training, and quality improvement activities.
• Track weekly and monthly goals, enrollment progress, and key performance metrics.
• Help identify barriers to enrollment and work with the team to create solutions.
• Support additional projects and responsibilities as assigned.

Skills

Compassion

Communication

Organized

Prioritization

Team player

Confidentiality

Education

Bachelor’s degree

Job description

Mountain View PACE, part of the One Senior Care family, is growing across Kentucky. With locations already serving Pikeville and Corbin, we’re excited to expand into Ashland, Hazard, and Morehead, bringing compassionate, person-centered care to more older adults and creating meaningful opportunities to serve in these communities.

Do you enjoy helping people navigate important life decisions with care and confidence?

Are you someone who thrives in a people-focused, organized environment where follow-through and compassion matter?

If so, you may be the perfect fit for our One Senior Care family of businesses — including LIFE-NWPA, Mountain View PACE, and Buckeye PACE.

Job Summary

As a Participant Enrollment Specialist, you’ll help guide seniors and their families through the first steps of joining our program. You’ll build relationships, complete assessments, coordinate documentation, and support each prospective participant through the enrollment process. This position is ideal for someone who is compassionate, organized, and enjoys helping others while managing multiple moving parts. You’ll work closely with participants, families, community partners, and our Interdisciplinary Team to ensure a smooth and supportive enrollment experience.

You’ll be part of a caring, mission-driven team where communication, teamwork, and participant support come first.

Schedule

First shift, full-time hours. Specific work hours will be established in consultation with your supervisor.

Benefits

• 9 Paid Holidays
• PTO starting at 3 weeks + 1 day per year (accrued from date of hire for full-time employees)
• Medical, Dental, & Vision
• Free Life and AD&D Insurance Plan
• Health Savings and Flexible Spending Accounts
• Short Term Disability Insurance
• Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
• Paid Parental Leave
• Tuition Reimbursement and Paid Training Opportunities
• Retirement Plan with company annual match
• Mileage Reimbursement at annual IRS rate as applicable

Duties And Responsibilities

• Meet with potential participants and families to explain the program and assess needs.
• Complete in-home and community-based assessments for prospective Participants.
• Coordinate required evaluations, documentation, and intake steps.
• Attend intake appointments and support Participants throughout the enrollment process.
• Complete intake and enrollment packets accurately and on time.
• Serve as the main point of contact for referrals and guide them through each stage of enrollment.
• Present referrals to the Interdisciplinary Team for review and ongoing collaboration.
• Maintain accurate records and communication updates in the CRM and EMR.
• Work closely with the Medicaid Enrollment Specialist to support a smooth transition to Medicaid processing and verification.
• Participate in team meetings, training, and quality improvement activities.
• Track weekly and monthly goals, enrollment progress, and key performance metrics.
• Help identify barriers to enrollment and work with the team to create solutions.
• Support additional projects and responsibilities as assigned.

Everyone’s journey is unique. Even if you haven’t done it all, your dedication to learning and helping others is what counts. With our training, mentorship, and career development programs, we’ll help you grow and succeed.

What Makes You a Great Fit

• Friendly, compassionate, and comfortable working with seniors and families.
• Strong communication and relationship-building skills.
• Highly organized with strong follow-through.
• Able to manage multiple priorities and meet deadlines.
• Team-oriented and collaborative.
• Comfortable working independently in the community and in Participants’ homes.
• Committed to maintaining confidentiality and professionalism.

Education And Experience

• Bachelor’s degree preferred.
• Experience working with frail or elderly populations is a plus but not required.
• Knowledge of Medicare and Medicaid regulations is helpful.
• Experience with community outreach, enrollment, sales, or marketing is a plus.

Physical Requirements

• Must be able to move intermittently throughout the workday.
• Must be able to sit, stand, bend, and move during working hours.
• Must be able to lift, carry, and support participants when needed.
• Must be able to manage frequent interruptions and changing priorities.

Join Us!

At One Senior Care, you’ll be part of a compassionate team that makes a tangible difference in seniors’ lives — working together to keep participants safe, healthy, connected, and at home.

One Senior Care is an Equal Opportunity Employer. Employment is contingent upon successful completion of required background checks, health and safety screenings, and any clearances required for healthcare programs.