Senior Engineering Manager, Real-Time Media & V&V (Remote)

Twilio; United States; On-site; USD 207,200 - 274,200; Full time

Benefits offered by this job

Competitive pay

Healthcare

Parental leave

Wellness leave

Retirement savings program

Job summary

Twilio, a remote-first leader in communications, seeks an Engineering Manager to lead the Voice Media team and drive the technical strategy for core media infrastructure at global scale. You will mentor senior engineers, shape architectures for low-latency streams, and partner across teams to deliver reliable, high-performance media processing.

You will balance technical debt with feature delivery, maintain strict SLOs, and influence the broader Voice strategy.

Qualifications

• Bachelor’s degree or equivalent experience not specified.
• Experience leading teams building distributed systems.
• Strong background in Voice/VoIP and media handling.

Responsibilities

• Lead a team of senior engineers building Twilio's next-generation media processing stack.
• Drive technical architecture decisions for low-latency, high-throughput media systems.
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps.
• Establish engineering excellence through code quality standards, testing practices, and operational reliability.
• Mentor engineers and provide technical guidance on complex media processing challenges.
• Balance technical debt reduction with feature development while maintaining service reliability.
• Build and evolve systems handling real-time media processing at scale.
• Own service performance metrics, reliability targets, and continuous improvement initiatives.
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy.
• Make key technology stack decisions that impact Twilio's media processing capabilities.

Skills

Distributed systems

Voice/VoIP infrastructure

Backend services at scale

Microservice architecture

Cloud infrastructure

Real-time communications

Performance optimization

Reliability engineering

Operational excellence

AI tools for developer velocity

Leadership

Technical communication

SIP / RTP

Tools

Rust

Java

C/C++

gStreamer

Asterisk

AWS

Job description

Twilio, a remote-first leader in communications, seeks an Engineering Manager to lead the Voice Media team and drive the technical strategy for core media infrastructure at global scale. You will mentor senior engineers, shape architectures for low-latency streams, and partner across teams to deliver reliable, high-performance media processing.

You will balance technical debt with feature delivery, maintain strict SLOs, and influence the broader Voice strategy.