Senior Engineering Manager, AI Agents & Internal Ops

Twilio; Myrtle Point (OR); On-site; USD 219,000 - 304,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement

Paid time off

Parental leave

Job summary

Twilio is seeking a Senior Engineering Manager for the Conversational Agents organization to lead the Agent Implementations team. You will guide the technical strategy, build scalable systems, and collaborate with product, security, and go-to-market groups to deliver production-ready AI agent solutions.

You will mentor managers and engineers, drive reliable platform capabilities, and champion rapid iteration with customer feedback in a fast-paced environment. This remote role supports U.S.

Qualifications

• 5+ years hands on experience as an engineer writing production-grade code in a modern programming language (language agnostic).
• 3+ years of experience directly supervising teams of engineers across different disciplines.
• Experience fostering a culture of technical excellence and guiding a team through technical design decisions.
• Proven track record of shipping products to production, testing ideas early with customers and iterating rapidly on their feedback.
• Strong customer focus; feedback loop with customers will be very tight.
• Excellent written and verbal communication skills; ideas must be shared clearly.
• Passion for emerging technologies and staying up to date on their latest developments.

Responsibilities

• Lead the engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities.
• Build and scale systems that power AI agents for Twilio's internal business operations, improving efficiency and automation.
• Collaborate across product, platform, security, and go-to-market teams to identify high-impact AI agent use cases and deliver production-ready solutions.
• Cultivate a high-performing engineering team by hiring, mentoring, and developing managers and engineers across a rapidly evolving technical space.
• Drive operational excellence by establishing clear metrics, performing roadmap planning, and ensuring reliability, compliance, and continuous improvement.
• Acquire new technical skills and knowledge in a fast-paced, high-delivery environment.

Skills

Engineering leadership

Production-grade code

Team supervision

Communication

Customer focus

Emerging tech

Job description

Twilio is seeking a Senior Engineering Manager for the Conversational Agents organization to lead the Agent Implementations team. You will guide the technical strategy, build scalable systems, and collaborate with product, security, and go-to-market groups to deliver production-ready AI agent solutions.

You will mentor managers and engineers, drive reliable platform capabilities, and champion rapid iteration with customer feedback in a fast-paced environment. This remote role supports U.S.