Remote Senior Engineering Manager, AI Agents & Platform

Twilio

Northern (KY)

Hybrid

USD 219,000 - 305,000

Full time

3 days ago

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Benefits offered by this job

Health care

401(k) retirement

Paid time off

Equity plan

Remote-friendly culture

Job summary

Twilio is seeking a Senior Engineering Manager for its Conversational Agents Organization. You will lead the Agent Implementations team and shape the strategy for customer AI agents that securely use Twilio platform capabilities.

This remote-first role reports to the Conversational Agents leadership and offers a path to scale systems, mentor engineers, and partner with product, security, and GTM teams to deliver production-ready AI solutions.

Qualifications

5+ years hands on experience as an engineer writing production-grade code in a modern programming language (language agnostic)
3+ years of experience directly supervising teams of engineers across different disciplines
Experience fostering a culture of technical excellence and guiding a team through technical design decisions
Proven track record of shipping products to production, testing ideas early with customers and iterating rapidly on their feedback
Strong customer focus, our feedback loop with customers will be very tight
Excellent written and verbal communication skills. Our ideas will only be as good as our ability to share them
Passion for emerging technologies and staying up to date on their latest developments
Experience building a product from idea to product market fit (zero to one)
Experience leading the development of products or features which leverage LLMs
Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life

Responsibilities

Lead the engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities
Build and scale systems that power AI agents for Twilio’s internal business operations, improving efficiency and automation
Collaborate across product, platform, security, and go-to-market teams to identify high-impact AI agent use cases and deliver production-ready solutions
Cultivate a high-performing engineering team by hiring, mentoring, and developing managers and engineers across a rapidly evolving technical space
Drive operational excellence by establishing clear metrics, performing roadmap planning, and ensuring reliability, compliance, and continuous improvement
Acquire new technical skills and knowledge in a fast-paced, high-delivery environment. There will be a steep learning curve to this job, you should be comfortable diving in the deep end and creating clarity for yourself