Senior Engineering Manager, CX Intelligence & AI Platforms

Databricks; Mountain View (CA); On-site; USD 188,000 - 313,000; Full time

Job summary

Databricks is seeking a senior engineering leader to architect and scale an AI-native, agent-based backend platform. You will drive the technical vision for a multi-tenant framework, collaborating with CXI, Product, and Platform Engineering to align roadmaps and deliver reliable, scalable workflows across domains.

You will mentor engineers, raise the engineering bar, and ensure high-quality code and observability while shaping the future of enterprise agentic systems.

Qualifications

• BS or higher degree in Computer Science or a related field.
• 10+ years of experience building and operating AI-native workflow products or platforms.
• 5+ years of experience leading and growing software engineering teams.
• Demonstrated ability to combine software engineering, AI capabilities, operational workflows, and product thinking into cohesive customer experiences.
• Strong product judgment with the ability to translate ambiguous operational problems into intuitive workflows and measurable business outcomes.
• Experienced influencing across multiple engineering and product organizations.
• Excellent written and verbal skills with the ability to articulate complex strategies clearly and concisely.

Responsibilities

• Architect the Agentic Ecosystem: Contribute to the technical vision, core infrastructure, and backend architecture for Databricks’ next-generation Enterprise Agentic Framework.
• Scale across multiple domains: Build a vertical modular, multi-tenant agent platform initially optimized for Customer Support, but expandable to IT, Security, Compliance, Marketing, HR, Legal and all ticket-based workflows across the company.
• Engineered Reliability: Drive rapid, iterative backend development while upholding strict quality, safety, throughput, and reliability standards for agentic-based systems.
• Orchestrate Complex Workflows: Design state-machine and agentic workflows evolving from human-in-the-loop validation to fully automated execution.
• Enterprise-Grade Observability: Implement robust backend tracing, logging, transparency, and safe execution including instant rollback mechanisms for critical AI-driven business decisions.
• Cross-Functional Leadership: Act as a technical liaison between CXI, Product, Platform Engineering, and business stakeholders to unblock dependencies and align roadmaps.
• Raise the Bar: Set a high engineering bar for backend code quality, system performance, and architectural maintainability in line with Databricks standards.
• Mentor and Cultivate: Mentor engineers and SMEs across Software, Support, and internal operations teams.

Skills

Backend architecture

Multi-tenant platform

AI-native workflows

State-machine design

Observability

Leadership

Mentoring

Education

BS in Computer Science

Job description

Databricks is seeking a senior engineering leader to architect and scale an AI-native, agent-based backend platform. You will drive the technical vision for a multi-tenant framework, collaborating with CXI, Product, and Platform Engineering to align roadmaps and deliver reliable, scalable workflows across domains.

You will mentor engineers, raise the engineering bar, and ensure high-quality code and observability while shaping the future of enterprise agentic systems.