Senior Engagement Manager: AI-Driven Delivery Leader

Clickup; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

ClickUp, a leader in AI-native work management, seeks a Senior Engagement Manager to own post-sale strategy and drive delivery for our largest enterprise clients. You will orchestrate scope, timelines, budgets, and cross-functional teams across IT, PMO, business sponsors, and client project teams.

You will manage executive sponsorships, steer governance forums, and report progress while advancing AI-enabled workflows.

Responsibilities

• Stakeholder Management – primary client contact for delivery.
• Build trusted relationships with executive sponsors and program leads at VP and C-level, acting as their primary point of contact for delivery.
• Navigate complex enterprise stakeholder environments and competing priorities across client functions (IT, PMO, business sponsors, procurement) and broker alignment when they conflict.
• Project Delivery Oversight - Deliver engagements against agreed scope, schedule, hours budget and quality, using rigorous change control to protect timelines and delivery margin.
• Translate customer business requirements into internal deliverables and milestones.
• Own engagement governance, including kickoffs, weekly working sessions, sponsor check-ins and SteerCos, and provide clear, concise status reporting to clients and internal stakeholders.
• Lead and coordinate multidisciplinary teams, fostering a collaborative, accountable and high-performing delivery culture while providing coaching, direction and support.
• Proactively manage risks, issues and dependencies through the RAID log, and act as the primary escalation point.
• Manage engagement financials, including hours burn, forecasting, utilisation and margin, flagging overrun risk early and agreeing recovery plans.
• Drive AI adoption - Guide clients from manual workflows to AI-assisted and agent-driven operations, and own post-go-live adoption outcomes.
• Drive Value and Business Outcomes - Identify expansion opportunities through delivery and co-sell with Account Executives, bringing the delivery credibility that secures follow-on work.
• Establish a value baseline before configuration begins, track benefits through go-live, and produce the value assessment that underpins renewal and expansion.

Job description

ClickUp, a leader in AI-native work management, seeks a Senior Engagement Manager to own post-sale strategy and drive delivery for our largest enterprise clients. You will orchestrate scope, timelines, budgets, and cross-functional teams across IT, PMO, business sponsors, and client project teams.

You will manage executive sponsorships, steer governance forums, and report progress while advancing AI-enabled workflows.