Senior Enforcement Service Representative

City of New York; New York (NY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Remote work up to 2 days per week

Job summary

The City of New York seeks a Senior Enforcement Service Representative in the Department of Buildings. This full-time clerical role supports the unit with data entry, correction reviews, and customer service, under supervision.

Remote work is possible up to two days per week. Responsibilities include reviewing certificates of correction, updating systems, providing clear results to customers, and assisting with FOIL requests and public outreach as needed.

Qualifications

• Four-year high school diploma or equivalent approved by state education authority.
• Typing at a minimum of 100 keystrokes per minute (20 words).
• One year of satisfactory clerical experience.

Responsibilities

• Provide data entry and certificate of correction review for administrative tasks.
• Guide team members on daily assigned tasks.
• Identify training needs for the team and promote career development.
• Manage scheduling conflicts as they arise and adjust calendars.
• Review certificates of corrections for proper documentation and minimum agency requirements.

Skills

Typing speed 100 wpm

Education

High School Diploma or equivalent

Job description

Senior Enforcement Service Representative

• Full-time
• Agency: DEPARTMENT OF BUILDINGS
• Job Category: Administration & Human Resources
• Salary Band: $50,000 to $60,000
• Compensation: USD 46,503 - USD 53,479

Under supervision, with latitude for independent judgment, performs the following clerical and related work:

• - Provide support to the direct supervisor of AEU administrative personnel, performing the task of data entry, certificate of correction review and other related administrative duties.
• - Provide guidance to team members regarding daily assigned tasks.
• - Identify training needs of the respective team and career development opportunities.
• - Manage scheduling conflicts as they arise.
• - As necessary, reviewing certificate of corrections to determine if the proper documentation is included and that submissions meet minimum agency requirements.
• - Providing customers with preliminary rejections when certificate of correction packages do not meet minimum department requirements.
• - Recording and tracking all records of preliminary rejection provided to customers.
• - Reviewing, approving and/or disapproving certificate of corrections submitted to the unit.
• - Providing clear, concise, complete, and correct results of a certificate of correction review to customers.
• - Making appropriate recommendations and/or referrals when dealing with difficult or special cases.
• - Providing adequate customer service to customers who appear in person for assistance.
• - Processing mailed correspondence and mailed certificate of correction requests (intake).
• - Conducting research in various Department and NYC systems to verify all information and documents submitted with a certificate of correction request.
• - Accurately updating relevant systems to reflect certificate of correction review results. Reviewing Department of Finance ownership records (ACRIS) or HPD records to determine and verify the ownership of a property and/or the authorized managing agents.
• - Maintaining general files for the unit.
• - Assisting with public outreach regarding resolution of OATH Summonses.
• - Researching and responding to Freedom of Information Law (FOIL) and subpoena requests, as necessary.
• - Providing telephone and online help form coverage and responding to telephone inquiries from the public and other department personnel.
• - Responding to inquiries submitted via the unit’s online help form.
• - Processing and Data Entering of summonses as necessary.

Civil Service Status:

Only those who are permanent in the Clerical Associate civil service title, applicants who are reachable on the Clerical Associate open competitive list, and applicants as indicated below will be considered.

Candidates who are permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York.

REMOTE WORK

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

CLERICAL ASSOCIATE - 10251

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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