UNIT CLERK

NYC Department of Social Services; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

NYC Department of Social Services seeks a Clerical Associate III to function as Unit Clerk in the Bureau of Fraud Investigation. You will process checks, handle calls, access multiple databases (WMS, IRIS, CPS, FOCIS, MMS, Maestro, DARB), scan documents, and support data entry and clerical duties.

Qualifications include a four-year high school diploma and one year of clerical experience; typing at least 100 keystrokes per minute.

Qualifications

• Four-year high school diploma or equivalent and one year of satisfactory clerical experience.
• Typing at least 100 keystrokes per minute.

Responsibilities

• Record and process checks from multiple bureaus and conduct collateral research using agency databases such as WMS, IRIS, CPS, FOCIS, MMS, Maestro, and DARB.
• Answer high volumes of time-sensitive calls from staff, applicants and clients regarding Cash Assistance, SNAP, or Medicaid.
• Access databases to obtain vital information and schedule BFI appointments.
• Scan related documents for electronic filing with proper order and location.
• Perform data entry and processing of mail and correspondence.
• Prepare weekly/monthly reports with processed checks and recommendations.
• Perform other assigned duties.

Skills

Typing 100 wpm

Verbal communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

WMS

IRIS

CPS

FOCIS

MMS

Maestro

DARB

Job description

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The DSS Accountability Office (DSS-AO) is responsible for protecting the integrity of social services programs administered by the New York City Department of Social Services (DSS) and ensuring that DSS complies with all statutory, regulatory, and contractual standards.

Bureau Of Fraud Investigation (BFI) is mandated to conduct investigations of individuals and organized groups allegedly committing fraudulent acts against the social service programs administered by HRA/DSS. Its investigations may result in Administrative Disqualification Hearings, Civil Litigation, other appropriate administrative actions, and/or referrals for prosecution.

BFI makes programmatic and procedural recommendations to HRA programs to deter participant fraud. Office of Administrative Support (OAS) is the central repository for the receipt and processing of negotiable instruments in compliance with the NYC Comptroller Office Directive One and the Negotiable Instrument Procedure in a timely manner.

The BFI is recruiting for one (1) Clerical Associate III to function as a Unit Clerk who will:

• Record and process manual and electronic checks received from Bureau of Fraud Investigation, Claims and Collections, Liens and Recovery and checks delivered to the agency (i.e. mail, messengers, former clients, relatives, attorneys). Conduct collateral research on unidentified checks by utilizing agency databases such as WMS, IRIS, CPS, FOCIS, MMS, Maestro, and DARB.
• Receive and handle large volumes of time sensitive telephone calls including BFI Fraud Alerts, Fair Hearing Settle In-Conference and Public Assistance Recipient Information System, from HRA staff, applicants and clients regarding their Cash Assistance, Supplemental Nutrition Assistance Program, or Medicaid cases and general inquiries from the public.
• Access numerous databases and engine resources, such as (WMS, IRIS, CPS, FOCIS, MMS, Maestro, and DARB) to conduct and obtain vital information relevant to the nature of the call, including scheduling of BFI appointments and forward to the appropriate program area for handling.
• Scan all related documents for electronic filing. Ensure the information is placed in appropriate order and location and that all documents are accurately scanned, legible and complete.
• Perform clerical functions including data entry and processing incoming and outgoing mail/correspondence.
• Prepare detailed weekly and/or monthly statistical reports, worksheets or other reports that may contain the number of processed checks and/or eligible/ineligible recommendations made.
• Perform other assigned duties.

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

• Excellent verbal, written, interpretive, and interpersonal communication skills - Working knowledge of HRA / IREA systems including WMS, and HRA Viewer - Working knowledge of Microsoft Word and Excel - Excellent organizational skills and ability to meet deadlines - Ability to multi-task efficiently and effectively - Bi-lingual ability a plus

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.