Senior Enforcement Service Representative

City of New York; Manhattan (KS); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work option (up to 2 days/week)

Job summary

The City of New York is seeking a Clerical Associate to support administrative personnel, perform data entry, and review certificates of correction. You will guide team members on daily tasks, identify training needs, and ensure documentation meets agency requirements.

Responsibilities include processing COA requests, communicating results to customers, handling inquiries, and assisting with public outreach.

Qualifications

• Four-year high school diploma or educational equivalence and one year of satisfactory clerical experience.
• Typing speed of at least 100 keystrokes per minute (20 words).
• Preferred skills include interpersonal abilities, attention to detail, organizational capacity, and basic computer literacy.

Responsibilities

• Provide support to the direct supervisor of administrative personnel and perform data entry and certificate of correction review.
• Guide team members on daily tasks and identify training needs for career development.
• Review and process certificates of correction, determine documentation adequacy, and communicate results to customers.

Skills

Typing 100 wpm

Interpersonal skills

Detail-oriented

Well-organized

Computer literacy

Education

High school diploma or equivalent

Job description

Under supervision, with latitude for independent judgment, performs the following clerical and related work:

• Provide support to the direct supervisor of AEU administrative personnel, performing the task of data entry, certificate of correction review and other related administrative duties.
• Provide guidance to team members regarding daily assigned tasks.
• Identify training needs of the respective team and career development opportunities.
• Manage scheduling conflicts as they arise.
• As necessary, reviewing certificate of corrections to determine if the proper documentation is included and that submissions meet minimum agency requirements.
• Providing customers with preliminary rejections when certificate of correction packages do not meet minimum department requirements.
• Recording and tracking all records of preliminary rejection provided to customers.
• Reviewing, approving and/or disapproving certificate of corrections submitted to the unit.
• Providing clear, concise, complete, and correct results of a certificate of correction review to customers.
• Making appropriate recommendations and/or referrals when dealing with difficult or special cases.
• Providing adequate customer service to customers who appear in person for assistance.
• Processing mailed correspondence and mailed certificate of correction requests (intake).
• Conducting research in various Department and NYC systems to verify all information and documents submitted with a certificate of correction request.
• Accurately updating relevant systems to reflect certificate of correction review results. Reviewing Department of Finance ownership records (ACRIS) or HPD records to determine and verify the ownership of a property and/or the authorized managing agents.
• Maintaining general files for the unit.
• Assisting with public outreach regarding resolution of OATH Summonses.
• Researching and responding to Freedom of Information Law (FOIL) and subpoena requests, as necessary.
• Providing telephone and online help form coverage and responding to telephone inquiries from the public and other department personnel.
• Responding to inquiries submitted via the unit's online help form.
• Processing and Data Entering of summonses as necessary.

Civil Service Status:

Only those who are permanent in the Clerical Associate civil service title, applicants who are reachable on the Clerical Associate open competitive list, and applicants as indicated below will be considered.

Candidates who are permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York.

REMOTE WORK

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

Minimum Qualifications

Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

• Interpersonal skills
• Detail-oriented and able to solve problems
• Well-organized
• Computer literacy

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

CLERICAL ASSOCIATE - 10251