Administrative Assistant

New York City Department of Transportation; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

New York City Department of Transportation is seeking a Clerical Associate to process and review FOIL, Preservation, NYPD, ARTS, and other official requests related to enforcement cameras. You will perform research, draft professional correspondence, and maintain comprehensive reports on requests.

The role requires a high school diploma and 1 year of clerical experience, with strong typing, communication, and organizational abilities. Residency and 55a considerations may apply.

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Responsibilities

• Process and review FOIL, Preservation, NYPD, ARTS, and other official requests related to enforcement cameras.
• Conduct research and obtain pertinent information from contractors, supervisory staff, and agency personnel; draft and prepare professional correspondence.
• Prepare and maintain reports on incoming and completed requests; respond to telephone inquiries regarding request status and procedures.

Skills

Typing 100 wpm

Strong written and verbal"

Organizational skills

Multitasking

MS Office (Word, Excel, Outlook)

Research and information gathering

Discretion and confidentiality

Customer service

Independent work with team support

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

In order to be considered for this position candidate must be serving permanently in the title of Clerical Associate, or must have taken, passed, and be reachable on the Open Competitive Clerical Associate Exam # 3120.

Under general supervision, the selected candidate will be responsible for processing and reviewing FOIL, Preservation, NYPD, ARTS, and other official requests related to enforcement cameras. The candidate will conduct research and obtain pertinent information from contractors, supervisory staff, and agency personnel, and will draft and prepare professional correspondence, including emails and formal response letters. Responsibilities also include preparing and maintaining reports on incoming and completed requests, ensuring accuracy and timeliness, and responding to telephone inquiries regarding request status and procedures. The selected candidate will maintain organized filing systems to ensure proper record keeping and accessibility, coordinate with contractors to collect media such as DVDs and distribute materials to litigation teams, and collaborate with supervisory staff, including TCI supervisors, to address complex or escalated matters. Additional duties may include filing and maintaining employee documentation, such as sick leave records, as well as tracking and organizing office supplies for the unit. All duties must be performed in compliance with departmental policies and procedures related to written and verbal communication.

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

• Strong written and verbal communication skills, with the ability to draft clear and professional correspondence.
• Excellent organizational skills and attention to detail, particularly in managing records and filing systems.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Experience reviewing and processing formal requests (e.g., FOIL or legal/administrative requests) is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office systems.
• Strong research and analytical skills to gather and interpret information from multiple sources.
• Ability to interact professionally with internal staff, and contractors.
• Experience maintaining confidential information and exercising discretion.
• Strong customer service skills, including handling telephone inquiries in a professional manner.
• Ability to work independently while also collaborating effectively with supervisors and team members.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.