Senior Endpoint & IT Systems Engineer

State-of-South-Carolina; South Carolina; On-site; USD 65,000 - 90,000; Full time

Job summary

Winthrop University seeks a Senior User Support Technician to provide advanced technical assistance for enterprise applications, operating systems, endpoints and peripherals. You will serve as a senior resource, resolving complex issues and guiding other technicians while helping to improve support processes and security across campus.

The role covers installation, upgrades, and maintenance, with responsibility for endpoint administration, data protection, and project participation to modernize

Qualifications

• Bachelor’s degree with two years of hardware/software support experience or equivalent.
• Experience managing client devices and enterprise endpoint policies.
• Strong customer service and communication skills required.

Responsibilities

• Installs, configures, and maintains multiple computer environments and devices.
• Supports enterprise endpoint management and cloud-based device management.
• Diagnoses and resolves complex hardware, software, network, and telephony issues.

Skills

Customer service

Problem solving

Communication

Interpersonal skills

Organizational skills

Troubleshooting

Education

Bachelor’s degree and two years of experience

Tools

Microsoft Intune

Windows Autopilot

Job description

Winthrop University seeks a Senior User Support Technician to provide advanced technical assistance for enterprise applications, operating systems, endpoints and peripherals. You will serve as a senior resource, resolving complex issues and guiding other technicians while helping to improve support processes and security across campus.

The role covers installation, upgrades, and maintenance, with responsibility for endpoint administration, data protection, and project participation to modernize