Senior User Support Technician

Winthrop University; Rock Hill (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Winthrop University in Rock Hill, SC is seeking a Senior User Support Technician who will provide advanced technical support for enterprise applications, OS, endpoints and peripherals, and mentor other technicians.

You will install, configure, and upgrade software and hardware, manage endpoint compliance, and administer cloud-based device management while helping develop technical standards and improve support processes.

Qualifications

• Bachelor’s degree and two years of experience installing and supporting hardware and software.
• Experience with Microsoft Intune and Windows Autopilot.

Responsibilities

• Installs, configures, and maintains multiple computer environments, platforms and technologies.
• Manages enterprise endpoint administration and compliance.
• Administers cloud-based device management.
• Leads or participates in endpoint modernization and classroom technology initiatives.
• Collaborates with faculty, staff and students to provide exceptional customer service.
• Performs root-cause analysis and develops solutions to reduce repeat incidents.

Skills

Advanced knowledge of PC hardware,软件和纤

Education

Bachelor’s degree

Tools

Microsoft Intune

Windows Autopilot

Job description

Reporting to the Associate Director of User Support, the Senior User Support Technician provides advanced technical support, including installation, maintenance, upgrades, troubleshooting, problem resolution, acquisition and replacement, for enterprise applications, operating systems, endpoints and peripheral devices. Employee also serves as a senior technical resource, independently resolving complex technical issues, supporting enterprise endpoint management and providing technical guidance to other technicians, and assists in developing technical standards, improving support processes and implementing technology initiatives to ensure reliable, secure and efficient technology services across campus.

Required Qualifications

• Bachelor’s degree and two years of experience installing and supporting hardware and software. (An equivalent combination of education and experience may be considered.)
• Experience with Microsoft Intune and Windows Autopilot.

Preferred Qualifications

CompTIA, Apple and/or Microsoft certifications.

Knowledge, Skills & Abilities Summary

• Advanced knowledge of PC hardware, software and network connections.
• Thorough understanding of telecommunications theory and practice.
• Effective problem-solving and organizational skills.
• Effective communication and interpersonal skills and the ability to establish and maintain effective working relationships with faculty, staff and students.
• Ability to implement and manage systems designed to effectively recognize, report, track and resolve problems.
• Ability to follow instructions of a highly technical nature.
• Ability to handle highly sensitive and confidential information.

Job Summary

• Installs, configures, and maintains multiple computer environments, platforms and technologies.
• Installs, configures and upgrades application and operating system software.
• Manages enterprise endpoint administration and compliance.
• Administers cloud-based device management.
• Evaluates and implements changes necessary to maintain reliable, secure and standardized endpoint environments.
• Serves as the senior technical resource for complex endpoint, operating system, identity, networking, printing and classroom technology issues.
• Uses industry standard diagnostic tools to aid in identifying, troubleshooting and repairing hardware, software, network and telephony connectivity issues.
• Performs root-cause analysis, identifies recurring trends and system-wide issues, recommends preventive actions and develops solutions that reduce repeat incidents.
• Coordinates internal component repairs or replacement with third-party suppliers as needed.
• Leads or participates in endpoint modernization, classroom technology initiatives, operating system migrations, inventory modernization and enterprise implementations.
• Analyzes technical and customer requirements, assists in developing implementation plans, coordinates assigned project activities and completes work within established timelines.
• Removes old equipment and performs data migration in accordance with information security policies and procedures that relate to data protection and destruction.
• Develops documentation and standards.
• Assists and mentors user support technicians.
• Automates repetitive processes.
• Collaborates on endpoint strategy.
• Ensures completeness and accuracy of technical documentation methods and procedures.
• Partners with faculty, staff, vendors and other campus stakeholders to provide exceptional customer service.
• Answers “how to” questions.
• Maintains accurate service records and communicates status, expectations and resolutions clearly and professionally.

Travel/Overtime Requirements

Travel/Overtime Requirements Employee is expected to work outside regular business hours and on weekends for planned system maintenance and emergencies.

Telecommuting

Employees are not eligible for telecommuting/remote work during their 12-month probationary period. After that time, certain positions may be eligible for telecommuting/remote work at the discretion of the supervisor and in accordance with Winthrop policies.

License/Certification

License/Certification CompTIA, Apple and/or Microsoft certifications preferred.

Type of Position

Type of Position Classified

Position Status

Position Status Full-Time

FLSA Status

FLSA Status Non-Exempt

Hours Per Week 37.5

Months per Year 12

Posting Number

Posting Number 2027042S

Open Date

Open Date 10/16/2026

Close Date

Close Date 10/22/2026