Technical Support Engineer - End-User IT & Networking

Kids for the Future; United States; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401 (k) retirement plan with Safe Harb

Life and disability insurance

Well being benefits

Job summary

WIN is seeking a Technical Support Engineer to provide comprehensive technical support across the organization and serve as a key contributor to a reliable, secure, and high-performing technology environment.

Working under the guidance of the Technical Support Team Lead or Manager, this role supports the full employee technology lifecycle, from onboarding and device deployment through offboarding and asset recovery.

Qualifications

• Bachelor's degree in IT/CS or an Associate degree with certifications and equivalent experience.
• Minimum of 2 years hands-on help desk experience supporting end users.
• Experience deploying and supporting Windows 10 and Windows Server platforms 2008-2019.
• Knowledge of TCP/IP networking, DHCP, DNS, Active Directory, VMware, and data security best practices.

Responsibilities

• Serve as first-line technical support for onsite and remote employees.
• Provide end-to-end support for devices, onboarding, offboarding, installation and maintenance.
• Install, configure, support, and troubleshoot servers, workstations, laptops, and mobile devices.
• Perform hardware and software upgrades to maintain performance.
• Configure, test, deploy, and maintain OS and application environments.
• Maintain documentation in the Help Desk system and collaborate with teams and vendors.

Skills

Reliable and accurate

Analytical and solutions oriented

Self-directed and organized

Clear and collaborative

Curious and resourceful

Business-minded

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Windows 10 environments

Windows Server 2008-2019

VMware

Active Directory

Office applications

Job description

WIN is seeking a Technical Support Engineer to provide comprehensive technical support across the organization and serve as a key contributor to a reliable, secure, and high-performing technology environment.

Working under the guidance of the Technical Support Team Lead or Manager, this role supports the full employee technology lifecycle, from onboarding and device deployment through offboarding and asset recovery.