Senior Endpoint Engineer — macOS & Windows Specialist

Penn Information Systems & Computing; Philadelphia (Philadelphia County); On-site; USD 71,733 - 82,000; Full time

Benefits offered by this job

Health, Life, and Flexible Spending

Tuition benefits

Retirement plans

Flexible work options

Job summary

University of Pennsylvania seeks a Senior IT Endpoint Support Specialist within the Information Systems & Computing (ISC) group to provide advanced endpoint administration and end-user support for macOS and Windows environments. The role focuses on managing the Apple ecosystem with Jamf Pro and related technologies, ensuring secure, reliable endpoint services.

The successful candidate will mentor junior staff, build client relationships, and contribute to security remediation, patching, and

Qualifications

• Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required.
• Experience providing technical support for contemporary client operating systems (Macintosh and Windows) and productivity applications.
• Experience using endpoint management systems (e.g., BigFix, Jamf, Intune).
• Jamf 200 certification or equivalent demonstrated experience administering and scripting Jamf Pro in an enterprise environment.

Responsibilities

• Administer and support endpoint management services for Windows and macOS devices, including operating system upgrades, software deployment, patch management, security remediation, and compliance monitoring.
• Provide advanced technical support and consulting for clients with varying levels of technical expertise.
• Serve as an escalation point for complex endpoint, application, and device management issues while maintaining strong client relationships and delivering exemplary customer service.
• Design, implement, and continuously improve endpoint management processes, standards, workflows, and automation.
• Evaluate emerging technologies and recommend solutions that enhance endpoint security, manageability, and user experience.
• Participate in initiatives, testing and projects undertaken by the Endpoint Team.
• Manage endpoint lifecycle activities including imaging, provisioning, deployment, asset management, refresh programs, inventory reconciliation, and hardware replacement initiatives.
• Create and maintain technical documentation, knowledge base articles, procedures, and client communications related to endpoint services.
• Occasional coverage for evenings, weekends, and recognized University holidays may be required.

Skills

MacOS and Windows support

End-user support

Customer service

Education

Bachelor of Science and 2 to 3 years of experience or equivalent

Tools

BigFix

Jamf Pro

Intune

Job description

University of Pennsylvania seeks a Senior IT Endpoint Support Specialist within the Information Systems & Computing (ISC) group to provide advanced endpoint administration and end-user support for macOS and Windows environments. The role focuses on managing the Apple ecosystem with Jamf Pro and related technologies, ensuring secure, reliable endpoint services.

The successful candidate will mentor junior staff, build client relationships, and contribute to security remediation, patching, and