Mac Endpoint Management Lead | Jamf Pro Expert

Commonwealth of Massachusetts; Boston (MA); On-site; USD 76,000 - 86,000; Full time

Job summary

MassArt in Boston seeks an Endpoint Management Analyst to administer the college's Mac and Windows endpoint environment, focusing on Apple devices and macOS, with collaboration across IT teams and campus partners.

Responsibilities include deploying software, maintaining Munki/Jamf Pro, managing security and lifecycle, and providing advanced technical support and escalation as SME for Apple technologies.

Qualifications

• Bachelor's degree or equivalent education and experience.
• Min 3 years of enterprise endpoint management experience.
• Experience with Apple/macOS in enterprise environments.
• Knowledge of software deployment, patching, and OS upgrades.
• Strong communication, organization and problem solving.

Responsibilities

• Endpoint management for Mac and Windows, including deployment and security.
• SME for Apple technologies; Tier 3 backup for Windows and desktop infra.
• Manage Jamf Pro, Apple School Manager, and identity integrations.
• Software deployment, licensing, and lifecycle management.
• Provide advanced technical support and collaborate with campus partners.

Skills

Strong communication skills

Problem solving

Customer service

Education

Bachelor's Degree or equivalent

Tools

Jamf Pro

Apple School Manager

Intune

KACE

SCCM

Munki

Google Workspace

Active Directory

Azure/Entra ID

Office 365

Job description

MassArt in Boston seeks an Endpoint Management Analyst to administer the college's Mac and Windows endpoint environment, focusing on Apple devices and macOS, with collaboration across IT teams and campus partners.

Responsibilities include deploying software, maintaining Munki/Jamf Pro, managing security and lifecycle, and providing advanced technical support and escalation as SME for Apple technologies.