End - User Support Analyst Sr

Baycare; Clearwater (FL); On-site; USD 75,000 - 115,000; Full time

Job summary

BayCare is seeking an End-User Support Analyst Sr to provide direct service and end-use support for computing devices across the BayCare system. The role involves incident management, SLA adherence, and handling moves, adds, and changes for devices at the Clearwater site.

The position requires 7 years of computer-related experience or 5 years with an Associate's degree, with preferred qualifications including an Associate or Bachelor's in CS and relevant certifications.

Qualifications

• Experience: 7 years - Computer Related; or 5 years - Relevant experience with Associates.
• Required Education: High School Graduate or Equivalent GED
• Preferred Education: Associates Degree - Related Field
• Preferred Education: Bachelors Degree - Computer Science
• Credentials: MS - Related Field; Or Computer Tech Related - Related Field
• Required: MS Related Field; Or CompTIA A+ OR Microsoft Certified: Endpoint Administrator Associate OR equivalent

Responsibilities

• Provide direct service and end-use support for a wide variety of computing devices and peripherals within the BayCare system.
• Work extensively with the incident management system and fulfill end user requests and resolve issues on computing devices per established SLAs and IS/Field Services procedural standards.
• Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
• Participate in IS related projects and assist with technology refresh, inventory management, system imaging/staging, and materials distribution.
• Provide phone support and support of mobile devices.
• Exhibit skills and experience to be the sole IS support for a small to medium facility within the system.

Skills

End-user support

Phone support

Incident management

Education

High school diploma or GED

Associates degree (Related Field)

Bachelors degree (Computer Science)

Tools

MS Windows OS

Job description

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Position Details

• Facility: BayCare Health System, IS Customer Relationship Mgmt-BCHS

• Location: Morton Plant Hospital (Clearwater, FL)

• Status: Full Time, Exempt

• Weekend Work: Occasional (very rarely)

• On Call: Yes

• Remote Work: Never

Summary

• Responsible for providing direct service and end-use support for a wide variety of computing devices and peripherals within the BayCare system.

• Works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.

• Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.

• Participates in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution.

• Provides phone support and support of mobile devices.

• Exhibits skills and experience to be the sole IS support for a small to medium facility within the system.

Minimum Qualifications

• Experience: 7 years - Computer Related; Or - 5 years - Relevant experience with Associates.

• Required Education: High School Graduate or Equivalent GED

• Preferred Education: Associates Degree - Related Field

• Preferred Education: Bachelors Degree - Computer Science

Credentials

• Required: MS (Microsoft) - Related Field; Or - Computer Tech Related - Related Field

• Required: CompTIA A+ OR Microsoft Certified: Endpoint Administrator Associate OR equivalent

Equal Opportunity Employer Veterans/Disabled

Position End - User Support Analyst Sr

Location Clearwater:BayCare Sys Office East | Business and Administrative | Full Time

Req ID 182219