Campus IT Helpdesk Specialist

FlagshipKansas; Wichita, Northern (KS, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Wichita State University in Wichita, KS seeks an IT support specialist to manage end-user computing for staff and students. You’ll troubleshoot, deploy devices, track assets, and ensure software and OS support is reliable.

On-site role with daytime hours, emphasizing clear communication and customer service. You’ll collaborate with desktop support staff and help maintain campus productivity through responsive technical assistance.

Qualifications

• High school diploma or equivalent.
• Two years of experience in a professional technical support environment.

Responsibilities

• Responds to and diagnoses problems through discussions with users, including problem recognition, research, isolation and resolution.
• Solves less complex equipment and application issues and refers more complex problems to desktop support staff.
• Alerts staff to issues that could disrupt network functions and assists in developing best practices and processes for client services.
• Supports end-user computing software applications and operating systems.
• Works independently and with desktop support staff to manage time and tasks in a fast-paced environment.

Skills

End-user hardware

Windows/macOS

Productivity software

Troubleshooting

IT policies

Diagnostics

Clear communication

Time management

Independent work

Team collaboration

Education

High school diploma or equivalent

Two years in technical support

Job description

Wichita State University in Wichita, KS seeks an IT support specialist to manage end-user computing for staff and students. You’ll troubleshoot, deploy devices, track assets, and ensure software and OS support is reliable.

On-site role with daytime hours, emphasizing clear communication and customer service. You’ll collaborate with desktop support staff and help maintain campus productivity through responsive technical assistance.