Campus IT Help Desk Specialist - End-User Support

WICHITA STATE UNIVERSITY; Wichita, Northern (KS, KY); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Join the IDP Information Technology Center at Wichita State University and help empower students and staff with reliable, high‑quality technology support. In this hands‑on role, you’ll be the go‑to problem solver for end‑user devices, ensuring our campus community stays productive and connected.

If you’re passionate about troubleshooting, enjoy helping others, and are ready to grow your IT career in a dynamic environment, we’d love to meet you.

Qualifications

• High school diploma or equivalent.
• Two (2) years of experience in a professional technical support environment; coursework can substitute for experience.
• Experience with end-user computing hardware and standard productivity software.

Responsibilities

• Respond to and diagnose end-user problems through discussion with users.
• Diagnose and resolve hardware and software issues for staff and students.
• Escalate complex problems to desktop support staff when needed.
• Support best practices, processes, and IT policy alignment for client services.
• Maintain efficient time management in a fast-paced support environment.

Skills

End-user support

Troubleshooting

Clear communication

Time management

Team collaboration

Hardware knowledge

Windows/macOS proficiency

Education

High school diploma or equivalent

Tools

Windows

macOS

Mobile OS

Job description

Join the IDP Information Technology Center at Wichita State University and help empower students and staff with reliable, high‑quality technology support. In this hands‑on role, you’ll be the go‑to problem solver for end‑user devices, ensuring our campus community stays productive and connected.

If you’re passionate about troubleshooting, enjoy helping others, and are ready to grow your IT career in a dynamic environment, we’d love to meet you.