Senior Enablement Architect: CX & AI Solutions
Talkdesk2
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Benefits offered by this job
Job summary
Talkdesk is seeking a Senior Enablement Consultant to serve as a strategic technical authority within the Customer Experience organization. The role sits at the intersection of Product, Customer Success, and Professional Services to design, deliver, and scale enablement programs that maximize platform adoption and time-to-value.
You will lead live and virtual trainings, translate complex Talkdesk capabilities into actionable guides for admins and end-users, and partner across Product,
Qualifications
- 5+ years of experience in Technical Consulting, Professional Services, Customer Enablement, or Solutions Architecture in an enterprise SaaS environment.
- Direct experience with Cloud CCaaS, CX platforms, or Enterprise Telephony.
- Hands-on familiarity with contact center concepts (routing, dialers, WFM, QA, AI/automation, analytics).
Responsibilities
- Develop deep technical and functional expertise across the Talkdesk platform, focusing on AI, Voice Evolution, Advanced Dialer, and omnichannel routing.
- Translate platform capabilities into actionable, persona-based learning programs and guides for admins, operations leaders, and end-users.
- Lead live and virtual training sessions, workshops, and hands-on enablement engagements for customers and partners.
Skills
Education
Tools
Job description
Talkdesk is seeking a Senior Enablement Consultant to serve as a strategic technical authority within the Customer Experience organization. The role sits at the intersection of Product, Customer Success, and Professional Services to design, deliver, and scale enablement programs that maximize platform adoption and time-to-value.
You will lead live and virtual trainings, translate complex Talkdesk capabilities into actionable guides for admins and end-users, and partner across Product,
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