Senior Technical Enablement Lead

Talkdesk

United States

On-site

USD 102,000 - 135,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

Paid Sick Leave

Job summary

Talkdesk is seeking a Senior Enablement Consultant to drive strategic technical enablement across Customer Experience, Product, and Professional Services. You will design scalable onboarding journeys and create engaging training for customers and partners.

You will translate complex Talkdesk capabilities—AI, Advanced Dialer, and integrations—into measurable business outcomes, overseeing live and virtual sessions and refining enablement frameworks globally.

Qualifications

Bachelor’s degree or equivalent hands-on experience required.
5+ years in Technical Consulting, Professional Services, or Customer Enablement.
Experience with Cloud CCaaS/CX platforms and enterprise integrations.

Responsibilities

Develop deep technical and functional expertise across the Talkdesk platform, focusing on AI, Voice Evolution, Advanced Dialer, and omnichannel routing.
Translate platform capabilities into actionable, persona-based learning programs and technical guides for administrators, operations leaders, and end-users.
Lead live and virtual training sessions, workshops, and hands-on enablement engagements for customers and partners.
Act as a subject matter expert on applying Talkdesk AI to enterprise challenges.