Senior Employee Experience & Internal Communications Lead

Content Creators; Northern (KY); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous PTO and parental leave

RSU stock grants

Professional development

Team-building activities

Monthly cell phone stipend

Mental health resources

Job summary

Fivetran is seeking a Senior Lead, Employee Experience & Internal Communications to shape how people experience the company day to day— Listening, recognition, and culture projects will drive engagement at scale. You’ll craft world‑class written comms and build frameworks to connect staff globally, powered by data and strategic storytelling.

This hands-on role involves managing multi‑channel communications, crisis planning, and programs that amplify company values.

Qualifications

• 6+ years of experience across internal communications and employee experience/engagement, with excellent, clear, simple writing
• Demonstrated experience designing employee listening, feedback, or survey programs
• Experience building or running employee recognition programs
• Experience planning and executing company-wide events or community programming, including for distributed/remote teams
• Strong ability to analyze and present data accurately, and use it to tell a story
• Ability to prioritize effectively and lead and execute independently as a senior individual contributor
• Experience working cross-collaboratively with employees and executives at all levels
• Fluent in best practices across internal communication channels
• Understanding of how communications, recognition, culture, and leadership intersect
• Experience driving behavior change through communications and program design
• Excellent written and verbal communication skills

Responsibilities

• Own the internal communications strategy, calendar, and multi-channel distribution framework, spanning both the People and COO organizations
• Write and edit clear, engaging content for internal audiences across our internal wiki and other channels
• Craft consistent messaging on company updates, initiatives, and achievements
• Support leadership on change and reorg communications, ensuring transparency and buy-in
• Manage and optimize internal communication channels (email, intranet, Slack, and other digital platforms)
• Develop and maintain a crisis communications plan for unexpected events affecting the company and its employees
• Design and run an employee listening framework across employee groups (e.g., ERGs) and around key moments (e.g., reorgs)
• Establish feedback mechanisms to gauge the effectiveness of communications and programs, and translate what you hear into action
• Build and document a company-wide recognition framework, pilot it with an initial team, and iterate based on results
• Integrate recognition into everyday tools and processes (e.g., Slack, Workday) and align it with company values
• Identify and help launch culture initiatives grounded in our top company values
• Track and report on awareness and adoption (e.g., through the annual company survey)
• Design a connection framework for events and community programming, including remote/distributed hubs
• Plan and deliver company events (holiday, community, and milestone moments) with clear attendance and satisfaction goals
• Analyze and present data (survey results, attendance, engagement, participation) accurately and use it to tell a clear story that drives decisions

Skills

Senior comms

Internal comms

Employee experience

Survey programs

Cross-functional

Data storytelling

Independent contributor

Tools

Google Suite

Notion

Job description

Fivetran is seeking a Senior Lead, Employee Experience & Internal Communications to shape how people experience the company day to day— Listening, recognition, and culture projects will drive engagement at scale. You’ll craft world‑class written comms and build frameworks to connect staff globally, powered by data and strategic storytelling.

This hands-on role involves managing multi‑channel communications, crisis planning, and programs that amplify company values.