Senior Employee Benefits Lead – Client Success

Acrisure; Hasbrouck Heights (NJ); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

Acrisure is seeking a Senior Account Manager to join our growing team. The Account Manager is the primary day-to-day contact for all service needs for both external and internal customers.

They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.

Qualifications

• Current Insurance License in Health & Life for the state of operation.
• Proficiency with Word, PowerPoint and Excel.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work in an electronic environment.

Responsabilités

• Manages the overall team operations, client coordination, and customer service delivery.
• Leverage knowledge in client services and insurance processing to coach team members.
• Assists Producers and Account Executives with client service commitments.
• Ensures service standards are met and process improvements are implemented.
• Acts as day-to-day customer contact for issue resolution and client decisions.
• Manages new business and renewal processes and day-to-day client changes.
• Drives client retention, referrals, and smooth renewals.
• Oversees pre-renewal information and liaises with underwriters for quotes.
• Creates accurate renewal proposals for producers and service teams.
• Reviews quotes for accuracy against supporting documents.

Connaissances

Excellent communication

Teamwork

Organizational skills

Attention to detail

Interpersonal skills

Formation

High school diploma

Bachelor’s Degree in Business or related field

Equivalent relevant experience

Outils

Microsoft Word

PowerPoint

Excel

Description du poste

Acrisure is seeking a Senior Account Manager to join our growing team. The Account Manager is the primary day-to-day contact for all service needs for both external and internal customers.

They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.