Senior EMEA Client Programs Lead - Remote/London Hybrid

wallstreetprep; United States; Hybrid; USD 53.000 - 74.000; Vollzeit

Zusammenfassung

wallstreetprep is seeking a program coordinator to oversee training logistics across the EMEA region, from onboarding through delivery and renewal.

You will collaborate with account and program managers, coordinate travel, and manage online delivery for virtual groups, ensuring smooth experiences and strong client relationships. Some travel to client sites is required, and occasional after-hours work may be needed.

Qualifikationen

• Demonstrated customer service experience and a record of building client trust through reliable follow-through.
• Strong organization, attention to detail, and the ability to plan ahead and prioritize changing demands.
• Clear written and verbal communication, with effective listening, negotiation, and presentation skills.
• Experience using Excel and PowerPoint.

Aufgaben

• Build and maintain program trackers, schedules, participant rosters, access permissions, and client documentation.
• Coordinate instructor travel from booking through expense tracking, monitor capped budgets, and flag potential overruns for review.
• Set up virtual delivery tools, prepare participant welcome materials, and support online-only client groups.
• Create and manage program surveys, compile results, and draft kickoff presentations and program review materials.
• Arrange client and internal meetings, respond to urgent delivery issues, and support certification, coaching, and other client initiatives.
• Travel to client sites when needed to support in-person programs, and contribute to internal projects and process documentation.

Kenntnisse

Customer service

Organization

Communication

Excel

PowerPoint

Collaboration

Tools

Excel

PowerPoint

Jobbeschreibung

wallstreetprep is seeking a program coordinator to oversee training logistics across the EMEA region, from onboarding through delivery and renewal.

You will collaborate with account and program managers, coordinate travel, and manage online delivery for virtual groups, ensuring smooth experiences and strong client relationships. Some travel to client sites is required, and occasional after-hours work may be needed.