Senior Client Operations Program Lead (Remote/Hybrid)

Experian; Texas; Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Great compensation package and bonus

Medical, dental, vision, 401K matching

Flexible work environment: remote,hybr

Paid time off including holidays and V

Benefits overview at myexperianbenefit

Job summary

Experian is seeking a Senior Program Manager, Client Operations, to steer multiple complex client implementations and strategic programs for FSD. You will partner with banks, fintechs, and telecoms, guiding cross-functional teams to deliver high-impact, value-driven outcomes.

You will report to FSD and reside in or near one of our collaboration hubs, with hybrid work options and a focus on collaboration and process improvement. Experience with financial services and AI tools is a plus.

Qualifications

• BA or BS degree required
• PMP or PgMP Certification preferred
• 10+ years' experience client-facing program management
• 5+ years' experience Agile methodologies, integrations, APIs, transactional systems, and architecture
• Proficiency with AI tools such as Copilot, Claude and Enterprise ChatGPT

Responsibilities

• Lead multiple complex client implementations across our product suite from launch to completion alongside project teams spanning teams
• Create and maintain project documentation including project plans, deliverables, ownership, communication plans, and risks
• Provide direction to project teams by tracking deliverables, identifying risks, and managing escalations to ensure successful outcomes
• Communicate program status, important milestones, and risks to all partners
• Partner to deliver an outstanding client experience, while identifying opportunities for innovation and process improvement
• Collaborate with Sales, Customer Success, Delivery and Technical Project Managers, Product and other teams to enhance operational efficiency, transparency, and agreement

Job description

Experian is seeking a Senior Program Manager, Client Operations, to steer multiple complex client implementations and strategic programs for FSD. You will partner with banks, fintechs, and telecoms, guiding cross-functional teams to deliver high-impact, value-driven outcomes.

You will report to FSD and reside in or near one of our collaboration hubs, with hybrid work options and a focus on collaboration and process improvement. Experience with financial services and AI tools is a plus.